Cong Nguyen’s Post

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Crafting digital solutions for startups & enterprises | Founder & CEO @Synodus

Vendors won’t help you grow—partners will. Let me share with you how I came to this realization. In the early days of Synodus, we treated vendors like service providers: Assign tasks. Set deadlines. Expect results. It worked—until it didn’t. When projects changed scope or timelines slipped, things started to fall apart. Delays. Miscommunication. Strained relationships. It wasn’t just frustrating—it threatened our projects and client satisfaction. My initial approach was trying to tighten processes and make stricter contracts. But it didn’t solve the problem. Not many improvements were made until we had a shift in mindset: We needed to build real partnerships with our vendors. Trust, Open communication & Flexibility were the 3 core factors that we drew up. We started working with vendors, not just managing them, and this time we cracked the code. One of our longest-standing partnerships began as a small project. Over time, they became a key part of scaling our fintech solutions. That relationship is now a cornerstone of our success. The lesson? Strong vendor relationships are built on more than contracts. They’ve helped us scale solutions—and our success is tied to theirs. This shift transformed how we operate. Vendors aren’t just vendors anymore—they’re partners in growth. If you’ve had to rethink vendor relationships, what’s worked for you? Let’s swap ideas. #partnership #success #vendor #relationship

Love this Cong! The best relationships in business aren’t about transactions, they’re about shared success.

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