In our world today that is constantly on-the-go, check that item off the list, what’s next, never giving ourselves permission to slow down and step back and reflect, we tend to forget about the simple idea of hospitality.
I would bet that most who are reading this are in a position of working with humans, and at least part of your role lies in service to a group of people. As someone who is always striving to make sure our #philanthropists see and understand the impact of their giving, feel recognized, and ultimately make that next gift, this book was a home run. While it centers around the restaurant industry, I found so many ways I could apply the principles of #UnreasonableHospitality to my work in #gratitude and #donorrelations.
One of my favorites was the creation of a new position called the “Dreamweaver.” Will Guidara and his team took a next-level approach to leveling up their guests’ experiences. And they didn’t have to cost a lot of money - but they had to be unique and tailored to the person/group. For example, the group of four who were overheard discussing the “ethics of the Tooth Fairy” and as each of them went to the restroom, they would find a quarter under their folded napkin upon their return. It’s all about #listening, #anticipating, and #creativity. It is also about giving the team autonomy to do these things. I’m here for all of this.
If you haven’t already, pick this one up and give it a read. I hope it fills you with as much inspiration as it did me. (Shoutout to my fave fellow reader Tina for the recommendation!)
