CleverTap’s Post

"Every business doesn’t just need users; it needs transactions. That’s the holy grail of commerce," shared Utsav Malhotra of Noise at The Big Leap Roadshow - Delhi. Industry leaders highlighted the high cost of customer acquisition and discussed strategies to drive repeat purchases by owning customer relationships. The event delved into mastering customer engagement, enhancing user experiences, and refining post-transaction journeys to build lasting customer relationships. Stay connected with The Big Leap community to explore transformative strategies for customer engagement and growth. Deepak Sahni, Healthians | Chirag Gupta, 4700BC | Utsav Malhotra, Noise | Amit Kumar Singh, 99acres.com | Pooja Agrawal, Mamaearth | Harminder Ari, CleverTap | Gautam Srinivasan (Session Moderator) #TheBigLeap

Fascinating discussion : Charting CX Success at the #QuanticCXAwards2024! Key takeaways: --Balancing short-term CX investments with long-term benefits is crucial for sustainable growth. --Technology plays a critical role in scaling CX initiatives efficiently. --Data-driven decision making is essential to demonstrate the ROI of CX investments. A big thanks to Quantic for this insightful event! #quanticawards; #smartping #wordsofwisdon

Fascinating discussion on Panel 3: Charting CX Success at the #QuanticCXAwards2024! Key takeaways: --Balancing short-term CX investments with long-term benefits is crucial for sustainable growth. --Technology plays a critical role in scaling CX initiatives efficiently. --Data-driven decision making is essential to demonstrate the ROI of CX investments. A big thanks to Quantic for this insightful event! #quanticawards; #smartping #wordsofwisdon

Is there a better way to gauge success than increasing your revenue? At Zingly, we believe that the true path to growth isn’t through transactions, but through building meaningful relationships. We’ve experienced the CX challenges in industries like finance, healthcare, and retail firsthand. That’s why we’ve designed a platform to help companies foster long-lasting connections, because relationships that go beyond business are the key to driving real results. CEO Gaurav Passi shares our philosophy. #Revenue #CX #CustomerService #finance #Healthcare #retail #customerexperience #CX #contactcenter #genai

Smollan India was proud to be part of ReTechCon 2024 in Mumbai, where the latest retail technologies took center stage. The event provided valuable insights into how innovation is transforming the retail landscape, offering businesses new ways to enhance customer experiences and streamline operations. Key takeaways included: 1. Personalized customer experiences based on preferences and data 2. Streamlined operations that lead to reduced costs 3. Seamless shopping journeys for improved customer satisfaction 4. Valuable data-driven insights for informed decision-making 5. Innovative technologies like virtual try-ons and interactive experiences ReTechCon 2024 reinforced the critical role of technology in driving business growth and staying ahead of market trends. At Smollan, we continue to leverage these advancements to create lasting value for our clients and partners. #RetailTech #BusinessGrowth #Innovation #ReTechCon2024 #SmollanIndia Amith Panicker

Tune in to hear from Amit Kumar Agarwal, Founder & CEO of NoBroker.com, as he delves into the strategies reshaping the real estate industry and driving innovation in the D2C space at #ETEcomSummit. Don’t miss his expert insights on leveraging technology for transformative customer experiences! Know more: https://bit.ly/4ekvY4k #ETEcomSummit #ETRetail #ETEcomNatives #TechConference #DigitalEconomy #FutureOfTech #TechTrends #InnovativeTech #BusinessBoost #SuccessStrategy"

Sparrows and monkeys are best left to their natural habitat! ... esp. when it comes to managing the experience of your most important stakeholders.   Only a purpose-built omnichannel system of actions platform aka #Qualtrics can empower you to bring an organization wide cultural shift towards becoming more customer centric by democratizing the customer experience insights across the organization and creating a bias for action.  And this was brought to life beautifully by our esteemed customer #TataCapital at our recently concluded #Qualtrics Customer Experience event in Mumbai, co-sponsored by our key partner #Altudo.   It was an evening full of learnings as Eleanor O'Dwyer-Duggan, Head of Customer Experience & Research Strategy, Qualtrics SEA & India summarized the key trends in customer behavior & experience and how to unlock the power of omnichannel CX leveraging #Qualtrics and Mr. Rajesh Kumar, VP Customer Relations & CX, Tata Capital poured in his years of experience transforming #TataCapital to be a truly customer feedback led organization.    From having each and every employee (both front end & back end) access to an #NPS dashboard for their specific role to help them understand how they are impacting the organization’s overall customer experience, to covering 100% of customers for experience feedback across all customer touchpoints, service recovery through close looping with all detractor customers, and 100% of new products being launched based on customer feedback, Tata Capital has truly become a trailblazer in meeting & exceeding customer expectations. And the business impact is clearly visible with industry leading NPS scores, consistent increase in repeat & cross-sell business, increasing average number of products per customer, and consistently decreasing foreclosures.     Navneet Narula Brigid Archibald Zoe Nicholson Eleanor O'Dwyer-Duggan Dino Kumar Shubham Sharma Ankit Rathore Ritesh Tripathi Nishith M. Prateek Khemka Akshay Kumar Pankaj Bhatnagar Rahul Khosla #Qualtrics #Altudo #XM #CX #CustomerExperience  

** I am aware that this is professional networking platform, but can’t help to share here a painful journey of a consumer in this everevolving “Consumer Insights/Experince”. And my experience is such that I could think of apt (in my view) description for Livpure (in “ “ below) “Livpure = UnPure service leading to death of customer’s Loyalty!” Dear Livpure Smart, Rakesh Kaul (RK), Sunalini Singh, Richie Saraswat Writing after experiencing absolutely poor and non-responsible service from LivepureSmart CC Team in Hyderabad. I have shared detailed email on- care@livpuresmart.com On a general note: Where corporates are spending huge behind getting Consumer insights, customer experience reports etc; is there a reality check if the consumers true pain points are being captured (firstly) and accordingly being addressed….!! Product fails if the service is compromised and vise-versa too holds true (in my view)!

Dushyant Mishra, Vertical Lead - BrandStory & Healthcare, Elets Technomedia In India, digital transformation is expanding rapidly, and Indian customers are more empowered than ever. A growing middle class means higher expectations. Brands that fail to meet these expectations fail to grow. Exceptional customer experience is no longer optional; it’s a necessity. In fact, 32% of customers will stop doing business with a company after just one bad experience. It’s important to recognise the cyclical nature of business—companies with robust CX strategies tend to have higher employee satisfaction rates. Engaged employees deliver better services, which in turn leads to a better customer experience. #EletsCXSummit #EletsBrandStory

A fantastic conversation with Avijit Mohapatra Kalyani Seshadri Deepak Nayak Tanuj Diwan ! Be it e-commerce, gaming, traditional retail or food delivery, a data driven approach to designing customer experiences is now a must, and there is no skirting around it. Especially given the pace at which consumer expectations are evolving (I need an iphone in 10 minutes!). Great to hear (back) the role data has to play in establishing the business impact of customer experience, driving hyperpersonalization, and helping organizations understand consumers beyond plain demographics. Thanks #TresconCX for having me over.