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We’re almost half-way through the year 😯 and here are 4 trends impacting the trajectory of customer success in 2024: 1. Embracing FLEXIBILITY within the CS remit and across individual roles is proving valuable 🤸♀️ 2. Showing a clear ROI is non-negotiable for CS teams wanting to prove impact to the c-suite and the wider organization 📊 3. Securing full GTM alignment is the KEY to driving sustainable business growth 🤝 4. Prioritizing and using the right data, NOT any data, unveils better customer insights 💡 🔥 Hot Take: Which of these are true for your CS team in 2024? Read more from Totango + Catalyst Software SVP Global Customer Success Chris Dishman here ⬇ https://lnkd.in/gxBjfH6K #customersuccess #sales #insights #marketing #revenuegrowth

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