Carol Flynn’s Post

A toxic work environment is a critical risk factor for high turnover rates, burnout, poor mental health and wellbeing and many more as you can imagine or may have experienced. A recent study on chef wellbeing and working conditions shows chefs in Australia and New Zealand experience significant financial hardship and mental health issues, with many wishing to leave their jobs. We also highlighted this in our 2023 Umbrella Wellbeing report, which recorded New Zealanders’ perceptions of their workplaces and wellbeing. Our main finding was that long working hours and poor workplace cultures have adverse health outcomes, with New Zealand faring worse than Australia. Read the article to learn more about workplace wellbeing for those in the hospitality and tourism industry. An industry that is crucial for our economy. https://lnkd.in/gaEQNSa6 Interested in downloading our 2023 Umbrella Wellbeing Report? You can download it here: https://lnkd.in/eJxNvc3r

Did you know? Gallagher's latest survey results reveal the wellbeing dimensions that have become more important to the organization for hospitality and restaurant employers in 2024: 70% ➡️ Emotional wellbeing 😊 39% ➡️ Career wellbeing 🏨 34% ➡️ Financial wellbeing 💲 30% ➡️ Physical wellbeing 💪 See how your organization compares to 132 of your peers who participated in our Benefits Strategy & Benchmarking Survey. Gain specific hospitality and restaurant insights here: https://lnkd.in/gu8RWkTR #EmployeeBenefits #Restaurants #Hospitality #OrganizationalWellbeing

Prioritising People Over Profit A shocking read for us at The Ferry House, The Caterer have reported that 85% of hospitality professionals are experiencing poor mental health within their roles - something we just can't quite comprehend! Hospitality workers said the symptoms of poor mental health, such as disturbed sleep (47%), anxiety (44%) and depression (31%), became more pronounced with irregular shift patterns (52%) or uncertain work shifts (54%) and almost a third (29%) of hospitality professionals stressed the importance of better work/life balance. Not only is helping our employees with their work/life balance a top priority for us, with our chefs already working a four day workweek, we also actively prioritise our teams mental health. A huge part of this is our closing over Christmas, with owner Victoria Burden expressing why we feel this is important; "Of course, there's a financial implication to our decision. Realistically, we might make more profit by staying open during Christmas week than we do in the entire month of January. However, our commitment to our team's well-being takes precedence over short-term financial gains. If we ever find ourselves needing that one week to survive at the expense of our team's happiness, we believe we've failed as a business. Profit should never come before our people." With a quarter of people in the survey stating they wanted better managerial support on progression, we take pride in supporting 'homegrown talent', promoting from within, with majority of our Senior Leadership Team starting as Front of House staff or temps in our Kitchen. Read the article here: https://lnkd.in/epQgkiev Take a look at how we're trying to change the industry standards - https://lnkd.in/ep9Wqf-s #smallbusiness #kentrestaurant #thecaterer #mentalhealthinhospitality 

Burnout in the hospitality industry is a critical issue, especially among grassroots employees, such as cleaners, kitchen staff, and waiters, many of whom come from disadvantaged communities. These employees often face long, irregular hours, physical and emotional demands, and job insecurity, all of which exacerbate stress and fatigue. Limited access to support systems, compounded by financial pressures, leads to a heightened risk of burnout. This imbalance not only affects their physical and mental well-being but also disrupts work-life balance. For individuals from disadvantaged backgrounds, the challenges are more acute, as they may lack resources for self-care or time to recuperate. Burnout can manifest in absenteeism, decreased job satisfaction, and a decline in service quality, negatively impacting their performance and career progression. Addressing burnout in hospitality requires structural changes, including better working conditions, mental health support, and career development opportunities, to ensure sustainable employment and improve overall well-being. #empathy #changingtheworkplace #hospitalitybeginswithourteams #truehospitality #addressingworklifeimbalqnce

𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐖𝐨𝐫𝐤𝐞𝐫𝐬: 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐟𝐫𝐨𝐦 𝐒𝐮𝐧𝐧𝐲 𝐃𝐚𝐲 𝐅𝐮𝐧𝐝 Ever wondered how we can better support our hospitality workers? We had some eye-opening conversations with hospitality leaders, and here's what we found: High Turnover Rates: 180% turnover in the hospitality industry is staggering. It’s costly and disruptive. Low Savings: With 57% of Americans having less than $1,000 saved, financial instability is rampant. Inconsistent Scheduling: Unreliable work hours add to financial stress and job dissatisfaction. Something needs to change. Here’s what we recommend: • Help employees build a financial cushion to reduce stress and improve retention. • Equip your team with up-to-date skills and knowledge to excel in their roles. • Create clear paths for growth and advancement within your organization. • Ensure employees have reliable and adaptable work hours. • Stay ahead of legal requirements and ensure fair compensation for your workers. What are your thoughts? Have you tried any of these strategies? Drop a comment below. Click the link in the comments to gain valuable insights into enhancing workforce financial well-being within the hospitality industry. #WorkforceWellBeing #HospitalityIndustry #EmployeeSupport #SunnyDayFund

Working in the hospitality industry often means navigating off-kilter hours and a culture that can contribute to self-medication. The practical draw to self-medicate—staying up late, sleeping on demand, and performing on cue—can be accentuated by the outsider/misfit identity that comes with being a member of the service class. This dynamic can create an "us vs them" dynamic, where "normie" rules and guidelines don't seem to apply to those working in restaurants, bars, and hotels. There are many positives to being a part of this dynamic industry, however, there are also drawbacks. Hospitality workers often face less safety nets, more shadows, and a higher risk tolerance compared to other professions. It is completely understandable, forgivable and expected that hospitality workers experience negative side-effects of the intense, inconsistent and emotionally-charged world of dishpits, dipshits, keg rooms and after-hours steam-release. In addition, the hospitality industry is known for its hand-to-mouth nature, where stability is not expected, requested, or offered. Burnout is often seen as part of the job description. This unique set of challenges can lead to vulnerabilities that are not typically addressed in the daylight. Last Call Coaching knows there IS a path forward. As the industry undergoes a revolution following the pandemic and a generational shift in labor, there is an opportunity to create a culture that offers stability, support, and career options. By fostering a culture of accountability from top to bottom, the industry can address the hidden costs of substance misuse and instability, creating a more sustainable and responsible workplace for all. Understanding that investing in the well-being of employees is not just the right thing to do, but also a smart business decision. The time for change is now. The costs associated with doing nothing far outweigh the costs of being proactive and responsible. It's time for the hospitality industry to evolve and create a better way forward for all. By prioritizing employee well-being and creating a more stable work environment, the hospitality industry can not only attract and retain top talent but also cultivate a culture of resilience and sustainability. #MentalHealthMatters #HospitalityLife #LastCallCoaching #RestaurantLife #HealingJourney #SupportNotStigma #EmpowerEducate #WeCare

Burnout and bad training aren't just problems for hospitality workers, they're a threat to the entire industry. Think mistakes, turnover, and a damaged reputation. It's time for a wake-up call. Modernize training and support your staff, or risk losing them. #hospitalitynews #burnout More than half of front-line hospitality managers told Axonify their company doesn’t offer training to help well-being, engagement or motivation. https://lnkd.in/gYYiwK3K

240811 – When we are unwell, often, it is not caused by our entire being being sick. It may be caused by our physical, or emotional illness, though our two beings will affect each other. And when it is physical, it is usually a part of our body that is giving us problem, affecting the rest of our physical wellbeing, disturbing our overall wellness. It gives rise to the phrase, “We are only as strong, as our weakest link.” In any organisation, or system, the phrase is most true. An organisation has a strong product. But if the personnel is not motivated, the strength of the product is wasted. If the hiring process is strong, in onboarding good people, but the processes are unable to meet the organisation’s requirements, the overall objective of the organisation will still fail. A restaurant needs to serve good food. Superb staff delivering awful food will not work. But without good employees working together to deliver the food and services, the restaurant cannot expect good enough patronage either. Good food, and diligent workers, with no proper service model, the restaurant will still fail. We do not need a perfect system. But the entire system, hinges on the weakest link. If the processes can only handle up to half of the organisation’s objective, the organisation’s objective will only be met 50%, no matter how hard the employees work, with a superior product to boast, and even if demand exceeds expectations. Similar to taking care of our overall wellness, we need to develop systems that are well balanced. We cannot afford to ignore any node. The faulty node will be the failing point of the entire system, no matter how strong the rest of the other entities are. However, just as a system is only as strong as the weakest link, there are ways to combat the problem. We need a balance perspective of the entire system. There may be specific areas that need to be fortified. Yet, there is no unimportant part. We cannot afford to ignore any area, as its failing will jeopardise the success of the entire system. => any system is only as strong as its weakest link => every node in the system is important => we do not need a perfect system => have a balanced perspective, to develop every node #strong #weakestlink #balanceddevelopment #everynode #nounimportant #donotignore #imperfect #careertips #personalmastery #careermanagement #careermastery #personaldevelopment #personaleffectiveness

Think about the last time you dined out. Was the service friendly and attentive? Did the food arrive hot, delicious and just the way you ordered? Now, imagine the kitchen staff rushing through orders, the servers visibly stressed, and supervisors barking instructions. Suddenly, that perfectly cooked steak (medium rare ofcourse 😀) seems less appealing, right? The reality is, the hospitality industry is notorious for high stress and burnout. We've all seen it firsthand – a waiter forced to juggle too many tables, a tense interaction with a supervisor, and ultimately, service that suffers. But here's the surprising truth: A stressed and unhappy staff isn't just bad for employee morale, it directly impacts your bottom line. Studies show a connection between employee well-being and key areas like: 1.Customer service: Happy staff provide exceptional service, leading to satisfied diners and repeat business. 2.Food quality: When stressed, mistakes in the kitchen are more likely, impacting the quality of your food. 3.Turnover: High stress leads to high turnover, costing businesses time and money on recruitment and retraining. So, what can you do? The good news is, there are proactive steps to prioritize your staff's mental health: 1.Flexible scheduling: Offer options that accommodate personal lives, reducing stress and promoting work-life balance. 2.Open communication: Create a safe space for employees to voice concerns and receive support. 3.Recognition & Appreciation: A simple "thank you" or a public shout-out goes a long way in boosting morale. 4.Mental health resources: Consider offering access to employee assistance programs or mental health trainings. Investing in your staff's mental health isn't just the right thing to do, it's a smart business decision. A happy and healthy team translates to a thriving restaurant with satisfied customers and rave reviews. Are you ready to unlock the full potential of your business? Start by prioritizing your staff's well-being. The results will be delicious!

🎶 On the third day of WINmas, WIN Advisors shares tips for navigating the holiday season's staffing challenges! The holiday season is a magical time for guests, but behind the scenes, hospitality teams face unique challenges, especially when it comes to staffing. In Romania, staffing shortages remain a top challenge for 2025, with the lack of trained personnel cited by HoReCa professionals as a significant hurdle, according to the Hospitality Culture Institute. Moreover, mental health is an increasingly critical concern in the hospitality industry. According to Forbes, studies this year reveal that work-life balance, high expectations, long hours, and job insecurity negatively affect workers' well-being. To help hospitality teams thrive during the festive season, here are six practical tips: 🎄 Plan early and schedule proactively 🛎️ Manage Expectations 🔄 Cross-train your team and invest into their development 📅 Create Vacation Policies 👥 Reward teams’ effort consistently by updating and implementing Comp & Ben policy 💙 Prioritize mental health, listen to the employees’ needs, fears, frustrations and assist them At WIN Advisors, we understand these operational hurdles and offer tailored strategies to help you navigate them. From staffing solutions to operational insights, we’re here to ensure your hotel shines this festive season. #HolidayStaffing #HotelOperations #HospitalityWellness #WINAdvisors #Mentalhealth #Wellbeing #12DaysofWINmas #WINspirationforHolidays