Camber Creek’s Post

Transcript

Over the 12 years, we've switched through a handful of different softwares. Previously, we would have to rely on handwritten notes. A lot of that was manual entry. It was very cumbersome involved. When we look up old like work orders, it was kind of hard to find or unorganized. But at the end of the day, I think that one of the biggest things there was that we were finding that the data wasn't. Always accurate. We also didn't have photos. If you don't have photos to document what you're finding, you have to take the charge and you can't charge it to the resident. You're dealing with life safety things too. You know, so much of these things are smoke detectors, fire extinguishers, fire sprinklers, fire alarms, that if something were to happen, you know, your documented process that you follow every time is very important. Just an organization of our maintenance tasks. We were looking for something that would give us. Some depth and clarity into what we were doing on a day-to-day basis. I wanted to see real time KPI's going through several different softwares to find a good fit for our property. Happy Co has met all of our needs. I love that we can assign each task to a technician. I like that it does all of our notifications for us. It tracks everything for us. It's easy to go back and reference repairs, replacements, inspections without having to dig through a bunch of. Paper files. One of the biggest immediate benefits we saw was that so much of that process became automated all the way from, you know, scheduling the initial prevented the PM inspection to as we are in the unit finding things, it's automatically creating tasks. So it's really helps speed up the process and keep me in the loop of what's going on in my site. About an estimated 20% reduced in resident disputes with our move out process, being able to point out those detailed areas, it lessens the dispute from the resident, but it saves us a lot of money because we are able to recoup those costs and charge that back to the resident. But one of the things that I think had always been a struggle for us was like, OK, now it's in there, it's in the platform. Like what do we do with it and how do we get it out? And as soon as I saw insights and I started asking questions about it, I knew Happy Co. Was thinking about the maintenance platform approach differently. I can easily go into any of my dashboards, breakdown a detailed view of what I'm looking for. We can forecast by looking to see how many repairs, what are common repairs that we're doing so we can plan ahead and have that stock on hand. In the last 90 days in our portfolio, we've done 33182 tasks. 60% of those were completed the same day and 90% if they were urgent, were completed the same day. Those are numbers. I used to have to spend a lot of time auditing, calculating and again, at the end of that I would still. Kind of question and go, you know, I think I'm getting close, but I don't know that this is up. This is spot on accurate today. I have that anytime I wanna look. Since moving to Happy Co and using call management, it's greatly improved our process of emergency on calls. There's a time burden associated with this because if we're any unit and we tell a tenant, ohh, we see this problem and then the first contact back to the tenant is within days we're sending a message that they're not that important and not only leaves an audio, it does leave a descriptive message as well. If you're not able to understand what the resin is saying, you can read it and that helps understand what is needed for the work order. So our maintenance can make sure that they get that done efficiently. Our tenants love that they, they get a picture of who's getting the call and the resident knows who to expect when we come to their apartment. And so we're starting to get some really good data in there that specifically resident satisfaction scores. That has been great for us to look at. The last time I looked, it looked like we were right at like. Just shy of a five out of five, it was like a 4.8 out of five average. Those are metrics that I had no access to prior to using that system. And you know, at a glance, I can always see it as well. Like where are the areas that we can dive into and see how do we do that so well and how do we implement this in standardize it using Happy Co will continue to benefit our company in the future because it keeps us being proactive and not reactive, being more thorough in our. Preventative maintenance has really helped cut down on work orders and emergency on calls. Having these numbers in front of us now gives us such confidence in our teams and knowing that happy codes providing a tool for us to measure to see that performance. We have confidence in knowing that the product that we're we're maintaining and putting out is at a top level at all times.