CalContractor Magazine’s Post

Learn how Smoke Customer Intelligence empowered a leading insurer to understand customer churn with targeted, data-driven strategies. Download the case study now! https://bit.ly/3WMHIVs

Your feedback helps us to fix what we get wrong and do more of what we do great. This is how we get a 9.7 customer trust index rating on HelloPeter. Keep sharing because we are here to listen! https://swiy.co/Jr_v #FGroFinancialServices #DiscoveryInsure #CustomerFeedback #ContinuousImprovement #CustomerExperience

8x. That’s how much more likely a customer is to convert when they hear back within 5 minutes. Capture every customer with our 5 tips to craft the perfect customer follow-up. Read more here: https://lnkd.in/gM39Ffir

We discuss the benefit of underwriting driven priced outcome versus a price led quote and how transparent underwriting processes can lead to better customer outcomes. Read now: http://spr.ly/6040QvSAC

Improving auto customer intelligence and implementing tailored communication begins with a clear understanding of consumers’ preferences. View this TransUnion infographic to learn more. https://lnkd.in/euexfTge

Traditional surveys can be long and intrusive for customers. But with micro-surveys, customers can simply answer 1-3 quick questions. The team at Eastern Standard Provisions knows how valuable it is to listen to its customers, so they created over 29 different micro-surveys. Learn how the team at Eastern Standard Provisions uses Okendo Surveys to gather and act on valuable customer data. https://hubs.la/Q02t8PnL0

Improving auto customer intelligence and implementing tailored communication begins with a clear understanding of consumers’ preferences. View this TransUnion infographic to learn more. https://lnkd.in/e_qx6HqJ

Are You Tracking the Right Metrics in Your Call Center? In the fast-paced world of customer service, getting lost in the data is easy. But which metrics truly matter? How do you ensure that your focus is on what will drive real results for your business? READ THE BLOG → https://rb.gy/ajb228

Do you know your Customer Lifetime Value? Here are some quick, back of napkin ways to calculate it:

📈 12 𝐦𝐞𝐭𝐫𝐢𝐜𝐬. 1 𝐠𝐨𝐚𝐥: 𝑫𝒆𝒎𝒐𝒏𝒔𝒕𝒓𝒂𝒕𝒆 𝒕𝒉𝒆 𝒕𝒓𝒖𝒆 𝒗𝒂𝒍𝒖𝒆 𝒐𝒇 𝒚𝒐𝒖𝒓 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒕𝒐𝒓𝒊𝒆𝒔. 🌟 Customer Stories Metrics is here and ready for you! Don't miss out—download now! 📚💥 https://lnkd.in/dZZTxWQA