She may be called a hero for helping save the life of an 88-year-old great grandmother, but for Bupa telehealth nurse, Kirsten Cooney, she says she was just doing her job. The former ICU nurse was having a routine check-in telehealth call with our customer Leonore, who started having a stroke while on the phone. She became concerned for Leonore when her speech suddenly became confused and incoherent. While reassuring Leonore everything would be OK, Kirsten arranged an ambulance and stayed on the line until help arrived. “I think you learn over time that when you are in an emergency situation, it's very rarely a straight line,” she says. “I wouldn't call myself a hero. I think, you show up as a health professional and you’re here to help people. I was just doing my job.” In an emotion reunion, Leonore told Nine's A Current Affair, Kirsten saved her life. “If I’d been by myself, I probably wouldn’t have called for help,” she said. They share their incredible story with us - read and watch more: https://lnkd.in/g9YANcHG To watch the story on A Current Affair, the link is in the comments.
Janet Boyle
2w
I watched this on a “Current Affair” such a lucky lady to such a sharp witted person and BUPA staff member speaking with Lenore at the time of her potentially fatal outcome. Well done 👏👏👏
AgedCareKB
2w
That's incredible! The quick thinking and calmness under pressure are truly inspiring. What training equips Bupa nurses for these kinds of critical situations?
Tracy Allom
2w
Exceptional Kirsten, a wonderful outcome for Lenore and her family. I was watching ACA and saw that you prompted Lenore to press her LegrandCare Australia NOVO PERS wrist pendant. A successful combination of many agencies.
Hira CH
2w
Keep growing
Alina Kusiak
2w
Gratulacje!
https://9now.nine.com.au/a-current-affair/lucky-great-grandmother-reunited-with-telehealth-nurse-who-saved-her-life/2ab2de8a-3f30-40fa-b236-d3f403c947c5