Recently got a great reminder of what a start-up CEO really does...it's not all strategy and social media posts apparently.🙂
Recently, Atin Gupta, Co-Founder and CEO of Countable.co a cloud platform for financial statement preparation, invested in a one-on-one conversation with me to dive into our pain points, follow through with concrete actions, and even proactively review our pricing.
Yes, these discussions are not the best way to scale but it reminded me that, as a start-up CEO, continuously striving to gain a deep understanding of your customers' pain points is critical to successful iteration and improvement of your offering. We discussed our respective entrepreneurial journeys, shared learnings and goals for the coming year. The conversation reinforced that Atin cared about client success above all else.
Respect the grind, Atin and appreciate your commitment to the accounting industry. 👏
#CustomerSuccess #Integrity #LegacyBuilding #AMLB
Very Cool. We always found you very friendly 😎