Bernard Jarjouhi’s Post

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Associate Principal at Khatib and Alami

When QA and operations clash over new procedures, it’s like two superheroes with opposing powers trying to save the same city—one wielding the shield of perfection and the other the sword of speed. The key is to remind everyone they’re on the same team. Start by creating a safe space for honest dialogue, where QA’s precision meets operations’ pragmatism. Blend their insights to craft solutions that are both effective and efficient—think of it as turning their tug-of-war into a three-legged race. Celebrate small wins, keep the process lighthearted, and stay focused on the ultimate goal: delivering excellence without burning out the troops. A little humor, a lot of respect, and a shared sense of purpose will take you far.

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