Nguyễn Hoàng Việt’s Post

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"Success in business comes from turning ideas into action and challenges into opportunities."

WHEN 5 STARS EXIST ONLY ON THE SIGN I visited a 5-star hotel in Bangkok with high expectations due to its stunning interiors and comprehensive amenities. However, my experience quickly turned disappointing. Despite the 2 PM check-in time, I was still waiting in the lobby at 2:30 PM because the apartment wasn’t ready. The reason? The previous guests checked out late, and my apartment was "too large" to clean on time — as if I had rented an entire mansion! After waiting for 2 hours and asking the reception four times, I received vague promises with no clear answers. Meanwhile, my child had to nap uncomfortably in their mother’s arms out of exhaustion. To make matters worse, another family experiencing the same situation began expressing their frustrations loudly in the lobby. This experience made me realize that no matter how much is invested in exceptional facilities, a lack of professionalism and respect for guests' time makes it impossible to call a service "5-star." "Even with stunning interiors and full amenities, a poorly managed team will ruin the entire experience. 5 stars are not about the facilities; they’re about the service." – Nguyễn Hoàng Việt #5StarExperience #HotelService #CustomerCare #BangkokHotels #LuxuryLiving #HotelManagement #DisappointmentInStyle

Brent McFarland

Trucking and Heavy Haul

2w

Penalty for late check out is clearly not severe enough…

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