President at Hughes Customat, Inc. 2nd Generation Family Business Operator. Providing Mat Service in St. Louis since 1974.
3️⃣3️⃣ Days #To50andBeyond🚀🚀🚀 I had another post for “33 Days To…”-I’m saving that one for another day. I say this all the time “Small Business is Hard” - It can be rewarding but it isn’t easy. This reshare is a big part of my days lately. Not the first paragraph, our customers are quite understanding. We make mistakes. The second paragraph is experienced daily. In just shy of 50 years in business we are fortunate to have customers who are so loyal they’ve been with us since almost the beginning. We are grateful. 🧐 It is assumed by some of our customers that all companies operate in the customized way in which we do. Flood?-we’ll get those mats changed! Need extra for a special event? No problem! Need to make temporary changes? We got you. We’ve had customers switch service over the years simply because someone was a few cents less. “But we have to save”. “I’m going to give this other company a chance”. “This is a business decision”. Our customers generally return, but typically after a lengthy contract and price increases they never saw coming. Hughes Customat, Inc. Is a b2b service provider. We aren’t a business catering to the retail consumer. We are a small family business. We aren’t raking in profits or traded on the NYSE. The cost of doing business has increased greatly over the past few years. Pricing increases we’ve instituted don’t come close to the increases we’ve absorbed. I know I’m not alone here. This post isn’t to say we are losing business to the big companies-not at all. I can count on one hand how many have left us for large competitors this year. A few of these were due to national contracts and not the choice of our local contacts. Thanks to all supporting small businesses. Companies like ours are truly the backbone of our economy. #shoplocal #supportsmallbusiness #stlouis #mats
Thanks to Russ Bullard of Lowcountry Medical Linens for this one. So true. #performancematters.com #buylocal
