Ash’s Post

Excited to have been invited onto the CHECKING IN podcast recently! My thoughts on innovative and high performing sales teams, the changing times in the industry and my tips and learnings around progressing my career in the industry I love! Check it out ⬇️ #Sales #Leadership #Hospitality

In our latest episode of The Hospitality Edge, Mark Lumpkin, Sales Director at STR Cribs, breaks down the shifts happening in short-term rentals. It’s no longer enough to provide just a bed and a kitchen—guests expect more, and those who meet that demand are thriving. Key Takeaways: 1. COMFORT IS NON-NEGOTIABLE: Guests spend 60% of their time in your property SLEEPING. If your beds aren’t comfortable, expect a drop in repeat bookings and reviews. 2. THE BASICS AREN’T ENOUGH: Stocking only the bare minimum (like one set of cups or towels) may have worked in the past, but not anymore. Think about everything a family would need for a stress-free vacation—from fully stocked kitchens to extra linens. 3. GO STAY IN YOUR OWN PROPERTY: One of the best pieces of advice Mark offers—stay in your property for a week. Experience it as a guest. Are there enough utensils? Is the furniture comfortable? This will help you spot any gaps in what you're offering. 4. ELEVATE THROUGH EXPERIENCE: The top-performing properties are those that go beyond the basics. Offering a unique, well-designed space packed with guest-friendly amenities is what sets you apart from the competition. The bottom line: Focus on the fundamentals and elevate from there. The "amenities arms race" is here, and the ones who adapt will be the ones who win. Dive into the full episode: 🎥 YouTube: https://lnkd.in/g8QyKwr3 🎧 Spotify: https://lnkd.in/gFrRAzNt 🍏 Apple Podcasts: https://lnkd.in/gVF3JR-h 🔗 Other platforms: bit.ly/47j0fgg #ShortTermRentals #GuestExperience #HospitalityTrends #VacationRentals #PropertyManagement #STRInvesting #ExceedExpectations

How can hospitality professionals turn thoughtful gestures into unforgettable guest experiences? Dive into our latest episode with Kay Walten on The Hospitality Edge podcast to explore this transformative concept! Kay shares insights on the power of small, meaningful actions and the role of staff in enhancing guest interactions. Here are 3 takeaways: INCREASED GUEST LOYALTY: In an industry where competition is fierce, small personalized touches can lead to unforgettable experiences, encouraging repeat visits and enhancing guest loyalty. BOOSTED TEAM MORALE AND EFFECTIVENESS: Treating staff as valuable brand ambassadors elevates their engagement and effectiveness, which improves overall service quality and creates a positive work environment. CULTURAL ENRICHMENT THROUGH HOSPITALITY: Today's guests seek authentic and enriching experiences. Hospitality professionals have an opportunity to bridge cultural divides, offering guests a richer understanding and appreciation of diverse locales. These strategies highlight the potential for building strong, memorable connections in hospitality, enhancing both guest loyalty and community engagement. Smart Pineapple Listen to the full episode: 🎥 YouTube: https://bit.ly/3XtANSF 🎧 Spotify: https://spoti.fi/3Mxrs5Q 🍏 Apple Podcasts:https://apple.co/3XeNXRY 🔗 Other platforms: bit.ly/47j0fgg #HospitalityEdge #Podcast #GuestExperience #PropertyManagement #CommunityEngagement

"𝑫𝒊𝒓𝒆𝒄𝒕 𝒊𝒔 𝒂𝒍𝒘𝒂𝒚𝒔 𝒃𝒆𝒔𝒕" 𝒊𝒔 𝒂 𝒍𝒐𝒂𝒅 𝒐𝒇 💩 Ask yourself: Do you really understand your total cost of distribution across all channels? 📊 Pandox Director of Distribution Jens Egemalm knows his distribution costs better than any hotelier I know and treats hotel distribution like a complex piece of machinery that constantly requires recalibration. Jens and his team are constantly leveraging tools like Juyo Analytics and Lighthouse to analyze real-time data and recalibrate. Sometimes, third-party OTAs can be more profitable than driving guests through your own channels, when you factor in: 💡 Marketing spend for direct channels (Google Ads, etc.) 💡 Commissions & hidden fees from franchise agreements 💡 Technology costs for direct booking platforms (website, booking engine, integrations) 💡 CLTV and guest profitability varies by channel (length of stay, ADR, on property spend, return visit probability, etc.) Here’s the truth... 👉 Distribution strategies should be channel-agnostic and focused on profit, not just top-line growth. Every booking channel has a cost, and if you’re not optimizing based on cost-per-acquisition and net profitability, you could be losing money. Want to hear the full episode? Spotify and Apple Podcasts *𝗹𝗶𝗻𝗸 𝗶𝗻 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀* below ⬇️ Next week we've got a great episode with Bill LeGrand, CRME, Executive Director of Commercial Applications at VAI Resort - so follow Hotel Tech Insider on your favorite podcast platform to get updated each week when new episodes drop. #HotelTech #RevenueManagement #DirectBookings #OTAs #NetRevenue #DistributionStrategy #HotelGrowth

In our latest episode of The Hospitality Edge, Mark Lumpkin, Sales Director at STR Cribs, breaks down the shifts happening in short-term rentals. It’s no longer enough to provide just a bed and a kitchen—guests expect more, and those who meet that demand are thriving. Key Takeaways: 1. COMFORT IS NON-NEGOTIABLE: Guests spend 60% of their time in your property SLEEPING. If your beds aren’t comfortable, expect a drop in repeat bookings and reviews. 2. THE BASICS AREN’T ENOUGH: Stocking only the bare minimum (like one set of cups or towels) may have worked in the past, but not anymore. Think about everything a family would need for a stress-free vacation—from fully stocked kitchens to extra linens. 3. GO STAY IN YOUR OWN PROPERTY: One of the best pieces of advice Mark offers—stay in your property for a week. Experience it as a guest. Are there enough utensils? Is the furniture comfortable? This will help you spot any gaps in what you're offering. 4. ELEVATE THROUGH EXPERIENCE: The top-performing properties are those that go beyond the basics. Offering a unique, well-designed space packed with guest-friendly amenities is what sets you apart from the competition. The bottom line: Focus on the fundamentals and elevate from there. The "amenities arms race" is here, and the ones who adapt will be the ones who win. Dive into the full episode: 🎥 YouTube: https://lnkd.in/gDmq_ptF 🎧 Spotify: https://lnkd.in/gMCtem5G 🍏 Apple Podcasts: https://lnkd.in/ghGFMTBx 🔗 Other platforms: bit.ly/47j0fgg #ShortTermRentals #GuestExperience #HospitalityTrends #VacationRentals #PropertyManagement #STRInvesting #ExceedExpectations

Airbnb-friendly apartments is a marketplace to help renters find apartment buildings where they can use their primary residences for part-time hosting. This unlocks extra cash for tenants and provides a share of the total booking revenue income for landlords. Many apartment providers nowadays, such as Greystar, allow their tenants to list their apartment on Airbnb's apartment platform. Apartment affordability has plunged in recent years, and tenants are feeling especially poor about their finances. Airbnb-friendly apartments help more people to tap into the economic benefits of hosting. Thank you to Jesse Stein and Matt Slepin for this very insightful conversation. #multifamily #realestate #sharedeconomy #airbnb #shorttermrental

Airbnb Arbitrage: Buying vs renting Explore the pros and cons of buying versus renting properties for Airbnb arbitrage. In this video, we'll break down the key factors to consider when deciding between purchasing properties or leasing them for your Airbnb business. Full Podcast on my Website or YouTube Channel (Links in Bio) #Airbnb #AirbnbArbitrage #InvestmentStrategy #BuyingVsRenting #ShortTermRentals #PropertyManagement #StrategicPlanning #InvestmentTips #AirbnbHost #FinancialPlanning #MarketConditions

🛎️ ENSURE A SEAMLESS STAY FOR THE GUEST 🛏️ In a candid discussion on our latest podcast, Jonathan Wicks of Well & Good Professional Services addresses a controversial aspect of the hospitality industry: the expectation for guests to handle tasks typically reserved for housekeeping. 🔑 Key Points: - INDUSTRY STANDARDS: It's time for the hospitality sector to reconsider what we ask of our guests, particularly when it comes to chores that detract from their experience. 🧹 - OPERATIONAL EFFICIENCY: Jonathan highlights how unrealistic expectations for housekeeping tasks, like laundry, stem from inefficient operational systems. 🔄 - CONSUMER CONFIDENCE: The necessity for robust systems that ensure guest satisfaction and enhance the overall vacation experience is paramount. A failure to implement these can significantly harm consumer trust and industry reputation. 🤝🏻 Jonathan argues that aligning with professional service companies and enhancing internal systems can remove undue burdens from guests, allowing them to fully enjoy their stays. 👉 Listen to the full episode! 🎥 YouTube: https://bit.ly/3Q4slVT 🎧 Spotify: https://bit.ly/4aEFjBR 🍏 Apple Podcast: https://apple.co/4cYBmJH 🔗 Other platforms: https://bit.ly/47j0fgg #HospitalityIndustry #GuestExperience #ServiceExcellence #BusinessStrategy #LeadershipInsights

💥 NEW EPISODE 💥 This week on The Modern Hotelier, David and 🎙️Steve talk about what has happened in June on "Hospitality Hot Topics". In this episode, we discuss: 1. The wellness industry in hospitality is booming 2. Music tourism is one of the largest travel trends 3. Hotels still have a staffing shortage, but are adding jobs 4. The 1876 Burger Experience 5. HITEC Predictions Below, David and Steve talk about how music tourism, specifically Taylor Swift, are affecting hotels and how concert goers are less concerned with price and more concerned about having a great experience. Check out the fill episode below and make sure to follow The Modern Hotelier! #TheModernHotelier #Podcast

In this week’s episode of the #MoneyMagic Podcast, I discuss my personal experience of running a short-term rental for a year and outline the lessons I learned from becoming an Airbnb super host and making money with short-term rentals. I emphasize the importance of location, interior design, and creating memorable experiences for guests. I also highlight the critical role of having a supportive team, including an assistant and an excellent cleaner who went above and beyond in managing the rental. I explain the significance of understanding customer service, handling guest complaints, and maintaining high cleanliness standards. I stress the need for honesty with landlords and real estate agents when disclosing the intention to run short-term rentals. I share my insights on financial management, such as budgeting for utilities and supplies, and the challenges of dealing with platforms like Booking.com and Airbnb. I conclude by discussing my reasons for shutting down my short-term rental, mainly due to time constraints and the desire to focus on my core business, Wealthy Money. I plan to scale my short-term rental business in the future to increase profitability. You can watch the podcast here: https://buff.ly/3XVo9wo You can also download and listen to the Podcast on iTunes, Podbean, and Spotify #WealthyMoney #MoneyMagic #podcastlife