One of my favorite odd jobs to do at our ranges is walk the teeline and pick up baskets as a way to talk to our customers.
I had the chance to do that across all 4 Golf Ranch locations in the last two weeks in Dallas, Kansas City (2x), and Brookfield, CT. A few notes from the road:
1. Topgolf comes up a lot.
Where we are in a market with a Topgolf, people mention Golf Ranch as their routine range where they can come a few times per month to work on their game, while Topgolf is the place they occasionally go to for an event.
In CT, there isn't a Topgolf within ~2 hours, so we fill the void of "the coolest place in town" since we have Toptracer, Power Tee, and sell beer & wine.
2. Chill vibes + Golf = A good thing (and there's not enough of it)
We have seating, but it's picnic tables.
We have music, but it's country music.
We are a driving range, but we have technology.
We are golf, but you can come in shorts and a tank top.
You can practice with airpods in or bring your whole family (I saw dogs, kids in strollers, and FOUR-generation families at the range)
3. Customers love it when you exceed expectations (and deliver value)
"The best $6 burger I have ever had"
"I drove 45 minutes because you have the best golf mats"
"$20 for a bucket of tall boy beers is the best deal in the area"
Nothing like a few good reminders on how our customers think about us and how we can keep delivering value and creating Golf Ranch fans!
Revenue Marketing | Enterprise Marketing
4moThank you for the warm welcome, excited join the team!