Anthonia Egbuta-Augustine’s Post

🚀 The State of Returns in 2024 is here! When more than 90% of online shoppers don't buy again from an online store after a bad return or exchange process, it's clear that a seamless post-purchase experience is not just a "nice-to-have" but a crucial element in retaining customers and driving long-term success. In this second edition of our Returns State Report, we surveyed both customers and brands to understand the current landscape of reverse logistics in e-commerce, specifically we covered: 1️⃣ Common Reasons for Returns & How to Address Them: Understanding why customers return products is the first step in improving your processes 2️⃣ Making Post-Sale Experiences Exceptional: What aspects contribute to an outstanding post-sale experience 3️⃣ Post-Sale Experience & Customer Loyalty: The direct correlation between a seamless post-sale experience and increased customer loyalty 4️⃣ The Importance of Instant Exchanges: Find out why they are essential for your operation and how they can enhance customer satisfaction https://lnkd.in/giBwExFy

🚫 Myth: Customers only care about the product. ✅ Fact: The fulfilment process plays a huge role in customer experience. Timely deliveries, accurate orders, and easy returns are key to customer satisfaction and loyalty. Investing in Character Fulfilment benefits your business by ensuring every step of the order process delights your customers! 💪 📞 0151 521 1313 #pickpackship #orderfulfilmentliverpool #ecommerce #shipping #storage #distribution #parcels #delivery #onlineorders #orderfulfilment #fulfilment #sellonline #aintree #liverpool

🔍 Want to explore the future of retail delivery? Dive into this article on Williams-Sonoma, Inc. Q1 improvements. They have increased customer satisfaction, operational efficiency, and investor confidence! Their enhancements in delivery capabilities contribute to their overall success and competitiveness, making it an important aspect of their operations. What delivery strategies will redefine the retail experience in the coming years? Share your thoughts below! 💡 https://lnkd.in/gZYXTdC4 #RetailInnovation #SupplyChain #CustomerExperience #lifworksearch

Fun fact: The speed of delivery can greatly impact customer satisfaction and repeat business! A report by Deloitte found that 88% of consumers are more likely to return to a retailer if their orders are delivered faster than expected. Don’t underestimate the power of delivery! Partner with a third-party logistics provider who gets it...a 3PL like us💇♀️ Check out all of our delivery partners here: https://hubs.la/Q02N9xxM0 #CustomerExperience #Delivery #3PL

The divide between customer satisfaction and shipping nightmares 👀 Ever experienced an item in your cart that never reached your doorstep? Or a package that took the scenic route to its destination? You're not alone! These issues are more common than you think, threatening the trust and relationship between businesses and customers. That's why it's crucial for businesses, especially small to medium ones, to invest in efficient logistics and fulfillment services. Remember: Your product is only as good as the experience it provides from click-to-door. Let's bridge this gap together - improving logistics one parcel at a time! #SupplyChain #Ecommerce #Shipping

In crowded and competitive markets, especially in lean economic times, customer retention is critical to your success. Research by Grand View shows that satisfaction with delivery services significantly increases when same-day delivery is an option, contributing to positive customer experiences. The point? Adding same-day delivery options keeps your customers happy and gets your products to them quicker. #samedaydelivery #logistics #ltl #ecommerce #3pl #warehousing #rushlogistics #distribution

Why is fast delivery critical in dropshipping? 🚚💨 In the world of e-commerce, customer expectations are high. Quick delivery times not only improve customer satisfaction but also help reduce Return-to-Origin (RTO) rates, keeping your business profitable. #Dropdash #FastDelivery #RTOReduction #DropshippingSuccess #EcommerceBusiness #DropshippingIndia #CustomerSatisfaction #SupplyChainManagement

Demand spikes can lead to lost sales in e-commerce. It is important that your 3PL and your company set strategies to integrate demand and supply planning for better customer satisfaction. #DemandPlanning #ECommerce"

The holidays are around the corner—is your fulfillment strategy ready? As the busiest shopping season approaches, customers are more impatient than ever for clear delivery timelines. Get ahead of the holiday rush with our guide: How to Use Accurate Fulfillment and Delivery Dates to Boost Customer Satisfaction. What’s Inside: ✅ The Power of Promise Dates – Why accurate timelines beat fast shipping. ⚙️ The Tech You Need – Explore real-time tools for precise delivery promises. 🚧 Overcome Challenges – Tackle common pitfalls in fulfillment transparency. 📈 Boost Conversions – Reduce cart abandonment with reliable delivery estimates. Download now: https://hubs.la/Q02TJtP30 #HolidaySeason #CustomerExperience #Fulfillment #DigitalCommerce

Master key replenishment strategies to optimize ecommerce efficiency and prevent inventory issues, enhancing customer satisfaction. Read what out friends at Movley wrote: https://hubs.la/Q02Htxjt0 #ecommerce #ecommercetips #inventorymanagement #replenishment