Alexia Chapparone’s Post

Today’s the day! The highly anticipated 2024 Customer Education Trend & Benchmarks Report is here. 🔥 In this report, you’ll get insight on: - Trends on the growth and trajectory of customer education - The economic impact of customer education as a function - The most popular and effective methods of educating customers - How high-performing customer education teams think about resourcing - How customer education teams are leveraging AI Download the report and learn what top-performing customer education teams are doing to drive business growth!

Today’s the day! The 2024 Customer Education Trend & Benchmarks Report is here! In this report, you’ll get insight on: -Trends on the growth and trajectory of customer education -The economic impact of customer education as a function -The most popular and effective methods of educating customers -How high-performing customer education teams think about resourcing -How customer education teams are leveraging AI Download the report here 👉 https://lnkd.in/gT5xZzvP  

THIS 👇 is so important right now. We all know that a number of customer education teams have been downsized or reorged recently. How do you defend against that? You demonstrate the impact customer education is making on key business objectives like revenue and retention. Intellum is psyched to share this new report that proves customer education works, *when the business invests in the education program.* Use this data to marshall the support you need to launch a new program or improve an existing one. What part of the report do you think is the most compelling or illuminating?

Hot off the press and full of amazing insights, download your copy of the 2024 Customer Ed Trend & Benchmark report today! Intellum #CustomerEducation

Today’s the day! The 2024 Customer Education Trend & Benchmarks Report is here. 😎 In this report, you’ll get insight on: 📈 Trends on the growth and trajectory of customer education 📈 The economic impact of customer education as a function 📈 The most popular and effective methods of educating customers 📈 How high-performing customer education teams think about resourcing 📈 How customer education teams are leveraging AI Download the report here 👉 https://lnkd.in/e8eCNVzu What I love most about this report is that it leverages Forrester's Total Economic Impact Model to showcase the business value of customer education. 😍 #CustomerEducation #CustomerTraining

Today’s the day! The 2024 Customer Education Trend & Benchmarks Report is here. In this report, you’ll get insight on: 📈 Trends on the growth and trajectory of customer education 📈 The economic impact of customer education as a function 📈 The most popular and effective methods of educating customers 📈 How high-performing customer education teams think about resourcing 📈 How customer education teams are leveraging AI Download the report here 👉 https://lnkd.in/esuj4MU3 #CustomerEducation #CustomerTraining

Everyone intuitively knows that customer education is valuable. But getting good data on actual ROI has always been difficult, and education programs rarely get the funding they deserve. This issue is increasingly germane as B2B companies focus more and more on reducing churn, driving product adoption, and creating great customer experiences. This Forrester report does an awesome job quantifying the true value of customer education, identifying critical success factors, and framing the emerging role of AI. Well done Intellum!

Explaining the value of Customer Education can be challenging. In my previous experience, this function moved between departments like marketing, CX, sales, and others, highlighting the lack of a consistent understanding of its role. The 2024 Customer Education Trend & Benchmarks Report by Intellum highlights why Customer Education is crucial. Key takeaways: High ROI: 86% of businesses see a positive return, with benefits like a boost in product adoption and increased customer satisfaction. Cost savings: Educated customers mean a 15.5% decrease in support inquiries. Higher loyalty and value: Customer education leads to a 22.3% increase in retention rate. During my sessions as a mentor, I often get asked how to become a Senior professional or how to better understand the impact of Instructional Design and Learning Experience Design. Reading reports like this helps. Even if you're not a manager, understanding how Customer Education aligns with business goals can make your work more impactful and help you advance your career. Check out the full report. Thanks to Shannon Howard for sharing this valuable resource. #CustomerEducation

Please check out the new Forrester report commissioned by Intellum! It covers all things Customer Education.

Discover the latest strategies that are shaping the future of customer education with Thinkific's 2024 Customer Education Benchmarks and ROI Report. The data sheds light on the profound influence of customer education throughout the entire customer journey. Get data-driven insights about integrating education into customer success metrics and technology's critical role in delivering scalable and impactful learning experiences. Download your free copy now: https://bit.ly/4dBDh6I #Thinkific #ROI #creator #datadriven #data #edupreneur