Hello again Atlassian community, on today's Community questions, we answer Fahad Akhtar's question on "How to retrieve REST field parameters?"
So, Fahad Akhtar's issue is with REST API failure for ticket input. Recently changed fields seem to be causing a hiccup, preventing the seamless creation of new tickets from the Company A end.
This appears to be a field mapping issue. It's likely that when the fields in Jira were updated, the old field parameters were replaced by new ones without also updating them on Company A end.
In Jira, Field ID remains same but the names could be changed hence causing an issue. The REST API defect field uses the Field ID to map the values. Here's what we suggest 🚀:
1. Open one of the previous tickets created successfully via REST. Choose the option "export to JSON" in the