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Blog : The Evolution of Telecom Solutions in Contact Centers: From Traditional Phone Systems to Omnichannel Communication In the world of customer service, the evolution of telecom solutions within contact centers has been nothing short of revolutionary. From the humble beginnings of traditional phone systems to the widespread adoption of omnichannel communication, this journey has transformed how businesses engage with their customers. Let's embark on a fascinating exploration of this evolution and its implications for modern contact centers. Click on the link to continue reading : https://lnkd.in/gc6MN6eA #ContactCenterEvolution #OmnichannelCommunication #TelecomSolutions #CustomerServiceTransformation #DigitalCustomerExperience #TechInnovation #CRMIntegration #AIinCustomerService #FutureofCX #OmnichannelStrategy Vinay Mahajan B.J. Venkatesh Abhimanyu Diwaker Balaji Krishnamoorthy Shyam Valloornatt Srikanth M Srini V S Manjunath MS Shilpa Pradeep Abishai c Benjamin Samuel Venki R Smital Dhavane Lisha Akshay Vijay Kumar Praveen R Gowda B J Lokesh Thirupathi S Pooja K Divya Shetty Jawaharlal Nehru G Aravinth C

🚀 Why limit your communication? Expand your reach with iUnifyMate! Whether it's connecting with customers, managing a team, or boosting business growth, our omnichannel platform is here to make it easier. 🌐 Our solutions include: ✅ Unified Communication Platform ✅ Call Centre Solution ✅ Bulk SMS ✅ IVR (Interactive Voice Response) ✅ OBD (Outbound Dialing) ✅ WhatsApp Bot ✅ Field Staff Tracking Solution With iUnifyMate, you'll have all the tools you need to stay connected and improve your operations—no matter where your audience is. Ready to take your communication to the next level? 📈 👉 Try iUnifyMate today and see the difference! #iUnifyMate #Omnichannel #NovusConnect #WeInnovateToSimplify #BusinessSolutions #CustomerEngagement #UnifiedCommunications

🌟 Longevity of Clients: A Testament to Outstanding Service! 🌟 In business, there's no better proof of exceptional service than the long-term loyalty of our clients. At ICX, we take immense pride in nurturing relationships that stand the test of time. Many of our clients have been with us for over a decade, a true testament to our performance and dedication. Here's why client longevity speaks volumes: -> Performance: We’re consistently meeting or exceeding our clients’ expectations. -> Trust: Long-term clients place their trust in us, knowing we consistently deliver exceptional results and high-quality services. -> Value: Continued partnerships mean we’re adding value and helping clients achieve their goals. -> Mutual Growth: As our clients grow, so do we. Their success stories fuel our passion and drive for innovation. Here’s to the enduring relationships that define our success. ✨ #CustomerService #ClientLoyalty #BusinessGrowth #ICX #CustomerExperience #Omnichannel #CX #ROI #

Customer experience has gone from 𝐈’𝐥𝐥 𝐭𝐚𝐤𝐞 𝐰𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐠𝐞𝐭 ➡️ 𝐈 𝐰𝐚𝐧𝐭 𝐢𝐭 𝐚𝐥𝐥, 𝐚𝐧𝐝 𝐈 𝐰𝐚𝐧𝐭 𝐢𝐭 𝐧𝐨𝐰!? 🤔 𝐎𝐥𝐝 𝐃𝐚𝐲𝐬: The Phone Call cycle Remember when customer service had to be called, and it was hoped that getting stuck in a loop of 'Press 1 for this, Press 2 for that' would not happen? A sandwich could be made while waiting for someone to pick up! 🥪 𝐍𝐨𝐰: Instant Gratification Fast forward to today, and if a response is not received from a brand in under 5 minutes, loyalties are ready to be switched faster than 'customer churn' can be said! 😱" Twitter (X) has become the new 𝐂𝐚𝐧 𝐈 𝐬𝐩𝐞𝐚𝐤 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐦𝐚𝐧𝐚𝐠𝐞𝐫? 🎭 #CustomerRelations #SelfService #CustomerExperience #CustomerService #CX #CallCenter #CSWeek2024 #sociallistening #CustomerJourney #VoiceOfTheCustomer #CustomerFeedback #CustomerLoyalty #India #Omnichannel #CXStrategy #Innovation #Marketing #gitex #SocialMedia

One-size-fits-all Workforce Management? Not here. Each support channel—chat, voice, and beyond—requires a distinct approach for optimal performance. 🔍 Chat: Master concurrency for seamless interactions. 📞 Voice: Keep hold times low for real-time responsiveness. 💼 Skill: Match agents to the right tasks for success. Pro Tip: Skill-based routing and dynamic staffing are game-changers for managing multiple channels. How are you optimizing your WFM across channels? Let’s connect and explore solutions! Schedule a meeting with us: https://lnkd.in/gk6XkAPW #WFM #CustomerExperience #WorkforceManagement #Omnichannel

Happy to announce that Infobip and Telekom Business Europe have partnered to enhance the telco’s #CommunicationPlatform solutions. This new cooperation combines the strengths of both our companies helping businesses across Europe establish an #omnichannel presence and connect with customers on their preferred channels.   With this #partnership, we create a powerful and highly versatile communication platform eco-system to help businesses improve #CustomerExperience. Learn more here: https://lnkd.in/eMxFSREw   #AI #B2B # #digitalization

Best of Tech 2024 Prediction #22 by Coeus Age - Omni Channel Play will Gain Traction in 2024! Multiple channels are evolving – physical, web, mobile, social media, IVR, kiosks etc. Customer outreach, delivery, and servicing is happening through these channels. The problem with multiple channels is the complexity that emerges on account of their separate existence. So a customer has to be repeat the entire process once she moves from one channel to the other. The answer to this problem is Omni Channel, when multiple channels converge to provide a seamless experience to the customer. While in few or multiple channels, there are separate applications behind them. But in an Omni Channel, the applications integrate at workflow and data levels to map the customer journey in one channel and transfer it to another if she chooses to shift. So, a transaction left at a particular point in one channel can be continued from the same point in another channel. It provides a great experience to the customer and allows for personalization, next best offer, next best action to be rendered across channels. BFSI, Auto, CPG, and Media and Entertainment industries are ahead in their journey to roll out Omni Channels and that will further evolve in 2024. #digitaltransformation #digital #omnichannel

Imagine if your business could handle dramatic surges in contact volume and still deliver exceptional service. We provide the solution that best suits you, from a simple message take service, chatbots, and digital agents, to fully outsourced omnichannel contact center operations. With our services, you won't have to worry about hiring and training additional staff to handle peak periods. Our experts will take care of it for you, ensuring that your customers receive the same level of exceptional service every time they contact your business. Focus on growing your business while we take care of the rest. Contact us today to learn more about how we can help your business handle any surge in contact volume.👇 hello@inspiredexperience.com #CustomerService #Message #Chatbot #Agents #Digital #Technology #Omnichannel #Support #Innovation

Tomorrow's consumers expect #retailers to meet them where they are - online, in-store & social media - and deliver the same experience regardless. More insights in our latest report 'Achieving #seamlesscommerce in India' https://social.kpmg/2n1pbq | #retail #CX #customerexperience

Imagine if your business could handle dramatic surges in contact volume and still deliver exceptional service. We provide the solution that best suits you, from a simple message take service, chatbots, and digital agents, to fully outsourced omnichannel contact center operations. With our services, you won't have to worry about hiring and training additional staff to handle peak periods. Our experts will take care of it for you, ensuring that your customers receive the same level of exceptional service every time they contact your business. Focus on growing your business while we take care of the rest. Contact us today to learn more about how we can help your business handle any surge in contact volume.👇 hello@inspiredexperience.com #CustomerService #Message #Chatbot #Agents #Digital #Technology #Omnichannel #Support #Innovation