Carhartt is winning with Circular ♻ By creating a clever, concentric, and self-enhancing set of benefits, the work-clothing brand builds an army of advocates far beyond the local handyman.
Consumer behaviour is constantly changing, but the pace has quickened and brands that know themselves, know their customers and can adapt will win.
IMO, Woodward Throwbacks is one of the most charming accounts on Instagram.
It’s a Detroit-based millennial couple who buy and refurbish distressed properties using reclaimed materials and have parlayed and enhanced their property-flipping into a thriving social media-driven interior business.
In addition to providing welcome feel-good breaks, Bozenka (Bo) Shepherd recently introduced her world to Carhartt’s Reworked programme, a combination of trade-in/resell and repair.
Three reasons why this is a smart for Carhartt:
A whole new audience.
* Millennial and Gen Z audiences (who highly influence Gen X and Boomers, who have the actual money), continue to seek socially and environmentally responsible practices and transparency in the brands they support.
* They demand direct communication and connection.
* They introduce and showcase new products in uncountable new contexts that no brand could think of alone. Some brands still cling to the illusion of control, but as luxury brands learned back in the days of trying to keep their product out of the hands of hip-hop culture, resistance is futile.
Meet them where they are.
* Circular initiatives can open new audience segments or draw old ones in deeper.
* They can create new channels, such as social commerce, and enhance old ones, like highly profitable retail.
* They can also create recurring spending and mitigate seasonality.
* Finally, they generate more relationship-building opportunities and moments of truth that can turn any customer segment into fierce advocates.
Get data to improve products, sales and market share
* Back in the day, “big data” was like high-school sex—everyone claimed to have it, but no one really knew how to use it.
* But advanced analytics and AI have changed all that.
* Retail will soon overtake banking as the biggest investor in AI, enabling personalised experiences, deep connection, automation, and all manner of insights.
* Circular (and repair in particular) is the single best way to reach and engage customers between purchases, providing more unique data that can be parlayed into more effective product and experience strategies, shorter purchase cycles and wallet share wins.
NB: This post was inspired by a blog post from PE firm Eurazeo
Congratulations to the team! This project presented a real challenge, and we rose to meet it. We’re thrilled to support Adore Me’s dedication to sustainability.