6A East Partners’ Post

We thought Salesforce CRM would make us extraordinary at tracking customer details and closing more sales. We thought the perfect Vision & Mission Statements would transform us from Good to Great. We thought a consulting team of McKinsey veterans and MIT engineers would make our data sing.  ___________________________________________________________ We were wrong. Here are three things that make our Ops Better: Building a more disciplined and organized Sales Team enabled us to keep track of customers and lead details and close more sales without ever paying a nickel for a CRM. Becoming maniacal about communications and performance management enabled us to call out employees at every layer of the organization whenever our actions were on point with the Vision and Mission. Tying our actions to our mission made the words mean something. Hiring less experienced but tenacious engineers to join our team enabled us to build a suite of forms and applications that provided character-defined fields and would only accept complete entries and automated data loading into our ERP. We solved our duplicate item and dirty data problems, not a consulting firm. Then, we built an analytic suite that was the envy of even our customers. ___________________________________________________________ What Ops needs is so often different than what Leadership conceives. Technology drives how Ops will transform cost structures, margin projections, and company capacity in the future. But technology needs thoughtful humans and disciplined, cohesive Teams to help it achieve the best of what it can do. The future of Ops is human and tech-centric. To build better companies, we need to build better teams. Better Ops is How. John & Team 6AEP #operations #founders #startup #future #entrepreneurship

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