IBM CEO: AI hits white-collar jobs

Generative AI announcements are happening daily. IBM like other vendors are trying their best to get their message out. Of course, the use of AI as a tool to increase productivity in the back office would likely to grab mindshare of the enterprises. But the maturity of the technology is also important, so the AI could be used with high degree of precision for the greater good of humanity by the businesses.

A.I. will hit "back office, white-collar jobs" first, says IBM CEO Arvind Krishna. It will also help the world economy stay productive as the working age population in developed countries declines. "You need to get productivity. Otherwise, quality of life is going to fall. And A.I. is the only answer we got.” https://lnkd.in/eudxHQbu

Leveraging AI to Elevate Sales Teams into Trusted Advisors: A Personal Perspective In our rapidly evolving business landscape, we're seeing seismic shifts that have profound implications for sales professionals. Two studies stand out: LinkedIn's "Future of Work Report: AI at Work" from August 2023, and Salesforce's 2023 "State of Sales" report. The first highlights that 92% of U.S. executives now see people skills as indispensable. The second underscores that an overwhelming 87% of B2B buyers expect their sellers to be "Trusted Advisors." Considering these trends, I've been asking myself: How can my clients adapt to meet and even surpass these heightened expectations? So, how do we adapt? As a sales leader, I see the answer in smart technology, specifically General AI (GAI) and ChatGPT. ① Skill Training: -Role-Playing: AI simulations allow reps to practice with various customer personas, honing their trust-building skills. -Emotional Intelligence: AI can offer real-time emotional feedback, enabling reps to adjust their approach and forge deeper client relationships. -Communication: AI-driven scenarios can refine reps' negotiation and problem-solving skills, key to becoming trusted advisors. ② Monitoring & Feedback: -Metrics: I believe in data-driven coaching. AI provides qualitative insights, helping set standards aligned with being a trusted advisor. -Real-Time Coaching: Immediate, AI-based feedback during customer interactions can significantly boost reps' adaptability. ③ Customer Understanding: -Profiling: AI digs deep into data, helping reps to truly 'know' their customers. -Predictive Analysis: Anticipating customer needs sets us apart, and AI analytics provide us with that foresight. ④ Employee Well-being -Mental Health: We can't neglect our own well-being. AI-driven checks help ensure the team is emotionally fit. -Work-Life Balance: An AI-optimized schedule keeps the team balanced and effective. In today’s competitive B2B landscape, being a trusted advisor is not just an ideal but a necessity. By leveraging GAI and ChatGPT, I'm confident that we can meet and exceed the evolving expectations of modern B2B buyers. #AIForSales #Sales. #salesleaders #salestraining

When IBM purchased The Weather Company in 2015, I envisioned an entirely different future where 'weather' would join 'location' as an enhancement across a wide swath of applications, enterprise and consumer. Didn't work out that way via Brody Ford, Bloomberg https://lnkd.in/gkNm_djX #ibm #weather #weatherdotcom #gps #location #data #franciscopartners #pe #privateequity #weatherchannel

As C-Suite leaders begin to be more frank and honest on the impact of Gen AI to workers, do you expect a future of workforce augmentation or workforce consolidation and automation? https://bit.ly/3qEOWPa #inflectionpoint #technologyjobs #aiautomation #aiimpact

Some people think #AI will replace workers, leaving many unemployed. In reality, AI and other innovative tech are creating jobs and increasing #productivity. When companies seize this opportunity for #innovation, technological advancement and job displacement don’t have to go hand-in-hand.

Looks like IBM is streamlining where it will play in the #AI space. Former CEO Ginny Rometty, liked to say "Data is the New Oil." When IBM acquired Weather Company the strategy was to leverage the data, analytics and #watsonx to provide insights across all industries influenced by weather impacts. IBM SVP Rob Thomas streamlines the data use from The Weather Company closer to IBM's core strategy. Fransisco Partners acquisition appears to be targeted at monetizing additional Ad Revenue to drive more #businessvalue out of the customer facing digital properties. Looks like a Win-Win move for IBM & Fransisco Partners.

White-collar jobs will be among the first to be impacted by artificial intelligence, IBM chairman and CEO Arvind Krishna told CNBC in an exclusive interview aired on Tuesday. “That means you can get the same work done with fewer people. That’s just the nature of productivity.” https://lnkd.in/gZKEPutK

I am confused by this statement: “So what I said was, we are not going to backfill those [white-collar] roles for the next five years. But you get digital labor or AI bots, augmenting and working alongside their fellow humans doing that work... It’s absolutely not displacing — it’s augmenting." Question: Isn't 'not backfilling' vacant positions (due to AI) displacing jobs? Thoughts? #jobs #careers #AI #genai #hiring #future #symantics #confusing https://lnkd.in/gsxD4K79

Fascinating article in The Times this morning - "The bots are coming...". I sense a real fear that AI might wipe out the need for humans, but this article explores a future where AI boosts the labour market and enables professionals to focus on higher level tasks. Never forget that it's our future to shape. In the article, research from Deloitte is quoted... "the professional services group, has found that “by 2035 AI could boost UK labour market productivity by 25 per cent” and that “four out of five UK organisations said that use of AI tools had made their employees more productive, improved their decision-making and made their process more efficient”. The article also shares that... "LLMs (like ChatGPT) can augment human capabilities, allowing professionals to focus on higher-level tasks. An analogy would be how calculators didn’t replace accountants but rather enhanced their efficiency and accuracy." I’ll be facilitating the debate at our next Magnetic Exchange online roundtable. Sign up here: https://lnkd.in/euDSWfsE  #AI #EthicsInTech #HumanCentricAI Magnetic https://lnkd.in/ev4cQhZH