Phone-Based Customer Service
With Jeff Toister
Liked by 9,981 users
Duration: 48m
Skill level: Intermediate
Released: 5/23/2016
Course details
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
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Cherryvelle De la vega
Cherryvelle De la vega
Billing and Payment Rep Billing & Payment Services Co-operators General Insurance Company
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Seth Rappaport
Seth Rappaport
BA in English from Moravian University | Copywriting & Copyediting | Marketing | Social Media | SEO Optimization | Sales | Award-winning Author |…
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
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