From the course: Performing User Experience Audits
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Cognitive walkthrough
From the course: Performing User Experience Audits
Cognitive walkthrough
Let's explore the cognitive walk-through framework, which is a great alternative to usability testing for UX audits. Cognitive walk-through can help you assess the product's learnability from the perspective of new users. Unlike traditional usability testing that involves end users, cognitive walk-through can be conducted by product experts. This method is especially ideal when you have limited or no direct access to end users. The process itself is quite straightforward. Typically, experts go through the product step-by-step as if they were new users. They focus exactly on understanding how easy or difficult it is for a first-time user to accomplish tasks. This way, you can spot any potential issues that might make it hard for new users to learn and use the product effectively. For example, imagine you have a new photo editing application. During a cognitive walk-through, an expert might find that the onboarding tutorial is too complex because it contains too much information with…
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