Learning VoIP and Unified Communications
With Lisa Bock
Liked by 1,890 users
Duration: 1h 8m
Skill level: Beginner + Intermediate
Released: 7/20/2017
Course details
Today, when you make a call, you are most likely using Voice over IP (VoIP). VoIP uses the existing internet and network to transfer and route voice traffic in IP packets. In many cases, it is a part of a Unified Communications (UC) system, which integrates VoIP, video, email, and instant messaging into one seamless business application. In this course, learn about UC and its many layers so you can integrate UC and VoIP into your business network.
Instructor Lisa Bock compares the traditional Public Switched Telephone Network (PSTN) to VoIP and discusses the components necessary for VoIP to be possible. Lisa reviews digital codecs, protocols for data transport, and intermediary systems such as translators and mixers. Lisa then reviews business integration and the importance of conducting a network assessment prior to implementation. Lisa wraps up with a discussion on how ensuring quality of service (QoS) in a VoIP network minimizes latency and jitter and the importance of VoIP security.
Instructor Lisa Bock compares the traditional Public Switched Telephone Network (PSTN) to VoIP and discusses the components necessary for VoIP to be possible. Lisa reviews digital codecs, protocols for data transport, and intermediary systems such as translators and mixers. Lisa then reviews business integration and the importance of conducting a network assessment prior to implementation. Lisa wraps up with a discussion on how ensuring quality of service (QoS) in a VoIP network minimizes latency and jitter and the importance of VoIP security.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Daniel Evan Valenzuela
Daniel Evan Valenzuela
Associate Technical Support Engineer at NICE Incontact Phil Inc, Team Lead/Senior Technology Engr @ Trends & Technologies, Network Engr @ BBPH, Tier…
Contents
What’s included
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone
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