From the course: Learning ITIL®

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What ITIL® means for your organization

What ITIL® means for your organization - ITIL Tutorial

From the course: Learning ITIL®

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What ITIL® means for your organization

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- [Narrator] Why would your organization be interested in ITIL and assigning you training? Typical reasons include alignment. They're looking for better alignment among your services, what new technology makes possible and what your customers and users value and need. They want to align all parts of your organization and suppliers around services and processes and around the common language, the language embedded in the ITIL compliant tools you use and around the key outcomes and practices and with the customer via more business focused metrics. Another reason, efficiency. The organization wants to improve staff productivity through less language translation overhead, fewer missteps and rework through shared terminology and practices and by addressing specific people and process issues, also in using ITIL to make specific improvements that take cost out of the organization. And then there's reliability. Your…

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