From the course: ITIL® Foundation 4 First Look
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15 ITIL® 4 practices, part 2 - ITIL Tutorial
From the course: ITIL® Foundation 4 First Look
15 ITIL® 4 practices, part 2
- [Instructor] Here are the second half of the 15 ITIL Four Practices covered at the ITIL Foundation Level. Note how Deployment Management has been separated in the ITIL Four Practice, where it was combined in the Release and Deployment Management process in ITIL V3. Let's have a look at these remaining nine ITIL Four practices. Practice number seven in ITIL Four is Service Configuration Management, which is roughly analogous to the ITIL V3 Service Asset and Configuration Management process. ITIL Four practice number eight is Release Management, which is roughly analogous to the Deployment portion of the ITIL V3 Release and Deployment Management process. Practice number nine in ITIL Four is Continual Improvement, which is roughly analogous to the ITIL V3 Continual Service Improvement process. And ITIL Four practice Number 10 is Change Enablement, which is roughly equivalent to the ITIL V3 Change Management…
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Contents
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Seven guiding principles of ITIL® 43m 18s
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The four dimensions of service management in ITIL® 41m 54s
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The five components of the ITIL® 4 service value system1m 52s
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The six service value chain activities of ITIL® 43m 56s
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15 ITIL® 4 practices, part 14m 19s
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15 ITIL® 4 practices, part 21m 59s
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