From the course: ITIL® Foundation 4 First Look

Unlock this course with a free trial

Join today to access over 24,000 courses taught by industry experts.

15 ITIL® 4 practices, part 1

15 ITIL® 4 practices, part 1 - ITIL Tutorial

From the course: ITIL® Foundation 4 First Look

Start my 1-month free trial Buy for my team

15 ITIL® 4 practices, part 1

“

- [Instructor] Here we see for reference the five ITIL v3 lifecycle phases: strategy, design, transition, operations, and improvement, and the 26 processes and four functions that fell under them in ITIL v3 in 2011 Edition. ITIL 4 defines processes just as ITIL v3 did, as a set of interrelated or interacting activities that transforms one or more defined inputs and turns them into defined outputs to a defined sequence of actions and their dependencies. A function you may recall is an organization or department. ITIL 4 replaces the service lifecycle with a service value chain and repositions a subset of what were called processes and functions in ITIL v3 with what ITIL 4 calls practices. Let's have a look at these. ITIL 4 uses the term practices, instead of making the distinction of processes and functions found in ITIL v3 or 2011 Edition and cites 34 practices versus the 24 processes and four functions in ITIL v3. Also…

Contents