From the course: Having Difficult Conversations
Join today to access over 24,000 courses taught by industry experts.
Deal with resistance during a difficult conversation
From the course: Having Difficult Conversations
Deal with resistance during a difficult conversation
- Difficult conversations come in all shapes and sizes, but guess what every single difficult conversation has in common? Resistance. Resistance means the conversation is either not happening or it's not going in the direction you want. There are different forms of resistance and we need to identify them. I like to use the acronym SAND, because when you're stuck in a state of resistance, you are basically stuck in the sand. SAND stands for stuck, attached, negative and distracted. Let's start with stuck. This is the indecision and avoidance that happens when you need to talk about something but you aren't sure how, so you procrastinate, or you avoid it entirely because you're afraid of the other person's response. To overcome being stuck, pick your battles. Ask yourself, what's the purpose of the conversation I need to have? Your reason why should benefit the other person as well as you. For example, the conversation you need to have will prevent a future problem. Picture the outcome…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.