Customer Success Management Fundamentals
With PracticalCSM
Liked by 4,691 users
Duration: 58m
Skill level: Beginner
Released: 5/14/2020
Course details
New to customer success management (CSM)? This course can help you get up to speed with the fundamentals. This course address what CSM is and why it's important; what types of situations CSM applies to; and how CSM can help increase a company’s sales revenues and profitability. The course then reviews the 14 tenets (or guiding principles) of customer success. Collectively, these tenets outline the role of the CSM in ensuring that customer success occurs and that its benefits are realized by both the CSM's own company and its customers. This course can be taken on its own as an introduction to the topic, or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Darryl Thompson
Darryl Thompson
Project Manager | Bachelor of Business Administration, Customer Relationship Management
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Marlon Michelo ,
Marlon Michelo ,
Digital Education | Corporate Trainer | AI Ethics | AI Bias | Customer Success Strategy | Education & Business tech Innovation | Equality in AI
Contents
What’s included
- Learn on the go Access on tablet and phone
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