Customer Experience: Journey Mapping
With Jeannie Walters
Liked by 7,837 users
Duration: 50m
Skill level: Intermediate
Released: 12/4/2018
Course details
If you strive for a customer-centric culture, you have to understand the customer's journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer's touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.
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Contents
What’s included
- Practice while you learn 2 exercise files
- Test your knowledge 2 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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