From the course: Creating a Positive Customer Experience
Improving customer experience (CX)
From the course: Creating a Positive Customer Experience
Improving customer experience (CX)
- Did you know that while 80% of business leaders believe they are delivering a superior customer experience, only 8% of their customers agree. That's because we often think of delivering great customer experiences as something that just happens. But the best brands in the world rely on solid strategy, real best practices, and ongoing improvements to create amazing experiences. And since we're in business, we need to do this to drive the business forward. That means tracking how we're doing and how our customer's experience is directly impacting business outcomes. I'm Jeannie Walters, and I've helped dozens of organizations improve their customer experience for more than 20 years. In this LinkedIn Learning course, I'll walk through how to set up your organization for success and what you really need to know about your customer's actual journey with your brand.
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