From the course: Creating a Culture of Continuous Improvement
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Establishing controls for continuous improvement
From the course: Creating a Culture of Continuous Improvement
Establishing controls for continuous improvement
- There are a few places you'll want to establish controls to prevent exploitation of the whole system. This is not about command and control manager stuff. Rather, controls in this context refers to making things idiot-proof, no, scratch that, mistake-proof. Decision-making and governance are one area. This sets the tone for what work gets done and what doesn't, and how that all gets decided. The key here is to find a balance between patience and agility, patience, as you don't want to react every time something happens, and agility, the ability to move nimbly without too much bureaucracy and red tape. Be very deliberate and transparent. Before decisions are made, you need controls around idea generation. Who is it open to and who does the initial vetting? Like the resume of a great candidate, sometimes you get screened out for not using the right keywords. Exploring the context of all ideas is best, though, I'll…
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