From the course: CompTIA Security+ (SY0-701) Cert Prep

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Vendor agreements

Vendor agreements

From the course: CompTIA Security+ (SY0-701) Cert Prep

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Vendor agreements

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- [Instructor] One of the most important components of managing vendor relationships is ensuring that appropriate agreements are in place to ensure interoperability, and require that the vendor provide a level of service that's consistent with the customer's expectations. Nondisclosure agreements, or NDAs, are typically the first documents signed as two organizations explore a business partnership. These documents assure the firms that they will keep each other's information confidential. As an organization begins to evaluate a new vendor relationship, it should establish service-level requirements, or SLRs, that describe the organization's expectations of the vendor during the relationship. These requirements may address any concerns that the customer has for the quality of service provided by the vendor. For example, service-level requirements may include system response time, the availability of service, data preservation requirements, or any other parameter specified by the…

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