From the course: Bystander Training: From Bystander to Upstander

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Focusing on the impact

Focusing on the impact

From the course: Bystander Training: From Bystander to Upstander

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Focusing on the impact

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- Focusing on the impact of a bad behavior rather than the behavior itself is a useful technique. By focusing on the impact, you can show the individual how their actions affect others. Instead of saying something like, "That was rude," You might say something like, "Hey, I know you probably didn't mean it, "but when you said X this morning, "it really hurt." If you're feeling nervous to step in, "I'm sure that was rude," wasn't even an option, but the latter gives you the ability to intervene professionally and respectfully. Hopefully that eases your anxiety a little. Let's take a look at this tactic in action. - No guys, I love these. These are great ideas, seriously. Okay, so John, you're going to tell us a little bit about the HR conference you went to last week. - Oh yeah, that was great. The best session I attended though was on how to mesh corporate values into the business performance systems here at the…

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