From the course: A3 Problem Solving for Continuous Improvement
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Identify contributing causes
From the course: A3 Problem Solving for Continuous Improvement
Identify contributing causes
- What happens when a problem occurs in an organization? In my experience, I often see people jumping to conclusions thinking they know the solution, and in my opinion, this usually doesn't help because typically, there's more than just one cause behind a problem. For that reason, it's better to use a structured approach that can help you find as many underlying causes as possible that are contributing to your problem. And that brings us to Step Four in the A3 worksheet. Here's some steps you can follow to help you, together with your team, to identify those contributing causes. First, determine the specific methodology with your team that will bring the causes to the surface. Looking at our case study at Out Control, a manufacturing company, the team discovered discrepancies between the physical inventory counts and the information in the system and decided to use a fishbone diagram to bring as many causes to the surface as possible. You can choose other cause and effect analysis…
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