Christian Padilla

Christian Padilla

Servant Leader | Customer Success | North America

Greater Orlando
684 followers 500+ connections

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About

Servant leader with a devotion to develop and grow others. Passionate about building capacity in others by becoming hyper focused on nurturing their strengths and closing the gap on their weaknesses. With over 15 years of experience in hotel operations leadership, revenue and labor management, utilization of tech in the hospitality sector and event management, I use my skills and to help others grow their skills. “Leaders don’t create more followers, they create more leaders.”

Activity

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Experience

  • Amadeus

    Amadeus

    4 years 1 month

    • Amadeus Graphic

      Director, Customer Success Management

      Amadeus

      - Present 9 months

      Orlando, Florida, United States

      Proudly supporting and serving a team of customer success managers that support all product lines for Amadeus Hospitality - focused on the southern region and newly created mountain region of North America. Hyper focused on retention of a portfolio valued at over $60M through focus on various KPIs, Same Store Sales growth and ensuring we provide consultative and strategic support for our clients.

    • Amadeus Graphic

      Sr. Manager, Customer Success Management

      Amadeus

      - 2 years

      Orlando, Florida, United States

      Appointed to Senior manager based on performance, tenure and increase in responsibility. accionvegana to lead and support a team of 6 customer success managers for our distribution and business intelligence products supporting the entire eastern region of North America. Focused on retention of a portfolio valued at over $50M through focus on various KPIs and ensuring we provide consultative customer support for various contracted products offered by Amadeus Hospitality.

    • Amadeus Graphic

      Manager, Customer Success

      Amadeus

      - 1 year 6 months

      Orlando, Florida, United States

      Lead and support a team of 3 customer success managers for our distribution and business intelligence products supporting the southeast market of North America. Worked with the team as we navigated the acquisition by Amadeus and shifted to one single team. Focused on retention of a portfolio valued at over $20M through focus on various KPIs and ensuring we provide consultative customer support for various contracted products offered by Amadeus Hospitality.

  • TravelClick

    TravelClick

    2 years 8 months

    • TravelClick Graphic

      Team Lead, Strategic Account Management

      TravelClick

      - 1 year 7 months

      Orlando, Florida

      Promoted to lead a team of 5 strategic account managers across North America, spanning both US and Canadian markets within the Central and Northeast regions. Focused on driving specific KPIs and effectively managing retention of a portfolio of approximately $30 million across 5 markets and over 400 accounts. Navigated through an acquisition and began working plans to move completely under the Amadeus umbrella. Achieved a 96% retention rate over the course of 2019 and a 89% retention rate in…

      Promoted to lead a team of 5 strategic account managers across North America, spanning both US and Canadian markets within the Central and Northeast regions. Focused on driving specific KPIs and effectively managing retention of a portfolio of approximately $30 million across 5 markets and over 400 accounts. Navigated through an acquisition and began working plans to move completely under the Amadeus umbrella. Achieved a 96% retention rate over the course of 2019 and a 89% retention rate in 2020 as we battled the COVID 19 pandemic globally.

    • TravelClick Graphic

      Account Manager -Strategic Accounts (North America, Southeast)

      TravelClick

      - 1 year 2 months

      Orlando, Florida

      Responsible for the successful onboarding and steady state management of customers within an assigned portfolio of over 90 accounts with a valuation of $5.2 Million. Collaborated with field sales support, client services and operations colleagues to deliver superior client service and maintain mutually beneficial relationships. Maintained a 99% retention rate over the course of 2018/2019.

  • Towne Park

    Towne Park

    8 years 5 months

    • Towne Park Graphic

      District Manager

      Towne Park

      - 4 months

      Orlando, Florida

      Direct oversight of 3 Account Managers, 1 Associate manager and over 80 hourly associates, spanning across 3 properties with a contractual valuation of $25M. Conceptualized and implemented strategies to realign operational processes and enhance personnel management approaches.

    • Towne Park Graphic

      Regional Revenue and Labor Manager

      Towne Park

      - 2 years

      Florida

      Reported directly to Senior Vice President of Operations. Completed monthly analysis of general ledgers while assisting in building individual location profit and loss statements for over 75 locations. Supported oversight of a portfolio with an annual valuation of approximately $100M in total revenue spanning 75 locations in 5 separate markets (across 4 states in Southeast US).

    • Towne Park Graphic

      Account Manager

      Towne Park

      - 4 years 1 month

      Orlando, Florida Area

      Oversaw operations at:
      -The Sheraton Orlando (290 rooms; Valet and bell operations) | 4/12-11/12
      -Hilton Walt Disney World (817 rooms; valet and self parking)/ Doubletree Guest Suites (227 rooms; valet, self and bell operations) |11/12-01/14
      -Hilton Orlando Convention Center (1417 Rooms; valet and self parking) | 1/14-1/15
      -Indianapolis Marriott Downtown (622 rooms; valet, self parking and bell operations) 2015 winners circle appointee | 1/15-4/16

    • Towne Park Graphic

      Assistant Account Manager

      Towne Park

      - 1 year 2 months

      Hilton Orlando

    • Towne Park Graphic

      Guest service coordinator

      Towne Park

      - 1 year 2 months

Education

  • University of Central Florida Graphic

    University of Central Florida

    Bachelor of Science Business/Commerce, Legal studies

    -

    Activities and Societies: Men’s water polo - CWPA honors

  • University of La Verne Graphic

    University of La Verne

    Bachelors of Science Psychology

    -

    Activities and Societies: Mens Water Polo, Swimming All SCIAC honors

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