We're moving! 🏡 All Webex CPaaS Solutions updates are transitioning to the main Webex LinkedIn channel! What does this mean? 📌 The same CPaaS insights you love, will now be posted on the Webex LinkedIn page. 📌 You'll have access to even more updates on collaboration, communication, and customer experience—delivered all in one place! Don’t miss a beat—follow Webex today for the latest on CPaaS and so much more! 🎉
About us
Webex CPaaS Solutions provides cloud communications software and services that manage business-critical customer interactions at scale. Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist. To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.
- Website
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https://cpaas.webex.com/
External link for Webex CPaaS Solutions
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- San Jose, California
- Type
- Public Company
- Specialties
- CPaaS, Enterprise Communications, Telecommunications, API, SaaS, SMS, Cloud Communications, CX, and Communications Platform as a Service
Locations
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Primary
Get directions
170 W Tasman Dr
San Jose, California 95134, US
Employees at Webex CPaaS Solutions
Updates
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They told us so. 🫶 Learn more about our cloud communications platform Webex Connect: https://lnkd.in/dEUEYJTp
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There's a time and a place for SMS. It's a fast, secure, and cost-effective way to interact with your customers directly. But to maximize its potential, you'll need to follow these best practices. ➡️ https://lnkd.in/edfRjdba Webex #SMS #CPaaS
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Make sure your customers know it’s you. 📲 Branded SMS with a verified profile and checkmark—no guessing, just clear communication. Get started with Branded Text today: https://lnkd.in/eiGTfhyV Webex #BrandedText #SMS #RCS
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With our experts suggesting best practices and use case examples, this whitepaper will help you get started on your CPaaS journey. 🚀 Get your copy: https://lnkd.in/edfZZWQN Webex #CPaaS #CX
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RCS Business Messaging in action for Healthcare. 💪🏻 RBM is a game changer for patient interactions, enabling appointment reminders, pre-appt instructions, live visitor updates, and more – all highly personalized and automated. Learn how to get started: https://lnkd.in/gJhnmgEr #RBM #CPaaS Webex
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Why is RCS so valuable for businesses? And what can you achieve with it? 🤔 We answer these questions and more in our FAQ guide: https://lnkd.in/egWEuT9g
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📲 POV: You get a text from an unknown number... "Your order has shipped. Click here: [link]" You clicking that? 😬 Now imagine it came from a branded, verified sender with action buttons so you don't have to leave the text thread. That's the power of RCS Business Messaging. ➡️ https://lnkd.in/gJhnmgEr
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🎉 What an incredible couple of days at the Call & Contact Centre Expo UK at Excel London! From cutting-edge end-to-end customer experience technologies to inspiring talks from industry leaders, this event was packed with insights that will shape the future of CX. 💡✨ Our team had the chance to network with brilliant minds and share Cisco's AI-Powered CPaaS and CCaaS solutions with both customers and partners alike. A huge thank you to everyone who visited the Cisco stand and for making this event so impactful. 🙌 #ccc24 #ContactCentreExpo #CustomerExperience #CX
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