Keep your team calm, confident, and ready this holiday season with SymTrain’s Intelligent Coaching. Our product ensures: ✅ Targeted Syms based on each agents' needs ✅ Accurate Syms from data you're already collecting ✅ Real-time personalized feedback ✅ Stress-free training ✅ Smarter, faster learning Book a demo and discover the real SymTrain Success!
SymTrain
Software Development
Alpharetta, Georgia 1,839 followers
Because Practice Makes Profits
About us
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as 2 weeks with SymTrain.
- Website
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https://www.symtrain.ai
External link for SymTrain
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Alpharetta, Georgia
- Type
- Privately Held
- Founded
- 2018
- Specialties
- SymTrain specializes in Benchmarking, Assessment, and Onboarding processes, offering advanced AI coaching solutions tailored for Contact Centers and BPOs. Our expertise extends across various sectors including Insurance, Financial Services, Banking, Healthcare, Retail, Utilities, Communications, Technology, Media, Hospitality, Logistics, Transportation, and Travel.
Products
![Click here to view Visual Chat]()
Visual Chat
Call Center Software
This feature ensures trainees can follow procedure instructions with ease, allowing for a more interactive and effective learning experience. As trainees navigate through exercises, they're presented with visual aids that guide them through each step of the process. From initiating practice simulations to receiving instant feedback on their performance, Visual Chat makes mastering customer service scenarios more intuitive and engaging than ever before.
Locations
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Primary
Get directions
6525 Shiloh Rd
D100B - Tech Center
Alpharetta, Georgia 30005, US
Employees at SymTrain
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Larry Heck
Professor of ECE and Interactive Computing, Chief Scientist, Tech AI and Executive Director, Machine Learning Center @ Georgia Tech
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Jim Madden
ContinuumCloud offers a spectrum of SAAS solutions for the unique needs of the behavioral health industry. Included are an EHR platform, an HCM…
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Scott Drake
Chief Technology Officer
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Dan McCann
Updates
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💡It's time for #ThursdayTips 💡 The holidays can be a whirlwind, especially for contact center managers. Stay energized and lead with confidence using these 3 tips to beat the holiday chaos: 🎥 Watch now and take charge of the season!
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This Forbes article sheds light on an issue that resonates deeply. The erosion of personal connection in healthcare due to call center centralization highlights a growing challenge in customer care across industries. https://hubs.li/Q02_MkPc0 At SymTrain, we understand that while technology and efficiency are vital, the human touch remains irreplaceable. That’s why we leverage AI to coach contact center agents, empowering them to not just process requests, but truly connect with those they serve. By bridging the gap between efficiency and empathy, we aim to create solutions that prioritize the human element in every interaction. To learn more about how SymTrain supports better customer experiences, check our blog! https://hubs.li/Q02_MDMK0
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Meet Alex, a customer service agent who struggled to hit QA targets. Calls often went off-script, and customer satisfaction scores dipped. Frustrated but eager to improve, Alex's leader turned to SymTrain and she saw immediate results in her team and Alex’s performance with our scoring feature—and everything changed: ✅ Pinpointed Weaknesses: The scoring screen broke down Alex’s calls, showing where exactly improvements were needed. 🎯 Actionable Insights: Alex could see exactly which scripts needed more practice. 📈 Rapid Progress: Alex boosted accuracy by 30% in just six weeks! Alex not only managed to hit targets but exceeded them, becoming a mentor for new agents. SymTrain’s scoring doesn’t just identify problems—it builds confidence and creates success stories. Could your team benefit from this game-changer? Let us know!
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🚨 Don’t forget! 🚨This Wednesday we’re hosting Tips and Tricks! Join Jamie Leckband, our Training and Enablement Manager, as she delves into: Onboarding Strategy with SymTrain! Get ready for a real transformation in this session! ✨ Haven’t registered yet? There’s still time: https://hubs.li/Q02_Mcg80 Wednesday, December 18 | 2:00 PM - 2:30 PM (EST)
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🚨 Did you know? 🚨 SymTrain's AI Coaching can reduce agent stress! 💻✨ With our diverse Syms types that will help them cover all scenarios and Real-time personalized feedback, agents feel prepared, confident, and supported—no matter the challenge. Check out our infographic to see how we make it happen! Let's talk to discover how your agents can be confident this season!
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What if training your team could be smarter, faster, and more effective? https://hubs.li/Q02_Fg8_0 AI Coaching is transforming the way contact centers and BPOs approach agent training. With personalized feedback, real-life simulations, and data-driven insights, it’s more than just training, it’s empowerment. 💡 Benefits include: ✅ Faster onboarding for new agents ✅ Enhanced performance monitoring ✅ Improved customer satisfaction metrics ✅ Significant cost savings and ROI Ready to learn how AI Coaching works and why it’s becoming a game-changer in the industry? Check out our latest article to know more about the benefits.
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