VoiceArray Communications Inc.
Computer Networking Products
Springfield, Virginia 9 followers
About us
Dear valued friend, Provide helpdesk support and resolve problems to the end user’s satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the helpdesk tracking software Document internal procedures Assist with onboarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues to the Service Desk for escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required
- Industry
- Computer Networking Products
- Company size
- 1 employee
- Headquarters
- Springfield, Virginia
- Type
- Self-Owned
- Founded
- 2012
- Specialties
- Network Support, Data Recovery, Network Consulting, IT Helpdesk, and Virtual server
Locations
-
Primary
5524 Hempstead Way Suite 300
Springfield, Virginia 22151, US