VoiceArray Communications Inc.

VoiceArray Communications Inc.

Computer Networking Products

Springfield, Virginia 9 followers

About us

Dear valued friend, Provide helpdesk support and resolve problems to the end user’s satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the helpdesk tracking software Document internal procedures Assist with onboarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues to the Service Desk for escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required

Industry
Computer Networking Products
Company size
1 employee
Headquarters
Springfield, Virginia
Type
Self-Owned
Founded
2012
Specialties
Network Support, Data Recovery, Network Consulting, IT Helpdesk, and Virtual server

Locations

  • Primary

    5524 Hempstead Way Suite 300

    Springfield, Virginia 22151, US

    Get directions

Employees at VoiceArray Communications Inc.

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