Sigma AI

Thanks for the recognition AIM! Our aim is to transform the customer support industry with AI agents! India is no longer just an outsourcing hub. We are building AI agents of the future!

"Real adoption happens when technology becomes boring." Benedict Evans words have always resonated with me. And as we step into 2025, I can’t help but think about how this applies to AI agents. Let me be honest here. Right now, AI is still in its "wow" phase—flashy demos, viral experiments, and conversations filled with potential. But for real mass-level disruption to happen, AI needs to become... boring. A reliable, unremarkable tool woven into the fabric of our daily workflows. Imagine a world where: -Your customer support AI doesn’t just answer FAQs but handles returns, cancels subscriptions, and offers tailored recommendations—all without a second thought. -AI agents quietly power entire industries, delivering outcomes so seamless that you forget they're there. -Businesses don't debate if they need AI, but how they can use it more effectively. That’s the tipping point I’m excited about in 2025. Because the day AI becomes invisible is the day it truly changes everything. Are we ready for AI to get boring this year? #AI #Startups #Innovation #AiAgent

As we start 2025, I predict smaller, domain-specific AI models will dominate the leaderboard, leaving their larger, generalized counterparts behind. Why? In real-world business applications, we don’t need the flashiest, smartest models. We need accuracy, speed, and reliability. Lighter, specialized models deliver just that: - Higher accuracy in niche tasks. - Lower latency = faster decisions. - Predictable outputs (critical for B2B use cases). Yes, larger models may be more "intelligent", but as Ilya Sutskever rightly pointed out, more intelligence = more variability in responses. That’s not always a feature—it can sometimes be a bug when it comes to solving real business problems. So, from a pure business and revenue lens, i feel that smaller, focused models will gain more acceptance and 2025 might just be their year.

The end of seat-based pricing is near. For decades, SaaS companies thrived on seat-based pricing. CRM tools, helpdesks, design and even collaboration software made you pay for every additional user. Think Salesforce, Zendesk, Freshworks, Hubspot, Slack, Zoom, Figma and list continues... The logic? More seats = more value. But AI Agents is about to drastically shift this model. Why? Because AI agents don’t need seats. They don’t take breaks, don’t clock in or out. They just work. And they can handle most of the work humans traditionally did. If an AI agent can resolve customer tickets, manage campaigns, or generate reports, the number of human users (seats) will shrink dramatically. And when that happens, businesses will no longer want to pay based on seats. They’ll want to pay for outcomes. Enter usage-based pricing. You don’t pay for how many people are using the software—you pay for how much value it delivers. Think API calls, workflows executed, or issues resolved. This shift is already visible. Take Freshworks as an example—once a darling of the SaaS world. Its growth story has hit roadblocks, with declining market multiples and slower expansion. The reason? Seat-based models are losing their appeal as businesses tighten budgets and look for better ROI. Paying for value—measured by usage or outcomes—is where the market is heading. The SaaS market is at a turning point. Seat-based pricing was perfect for the human-driven SaaS era. But in the AI-driven era, it’s outcomes, not users, that matter most. Those who fail to adapt will be left behind. Tell me in comments what's your take on this?

AI is splitting into two camps. The checkbox crowd and the obsessed. Zendesk AI? Checkbox. Horizontal. Broad but shallow. A tool for everyone, mastery of none. At Sigma AI, we chose obsession. Vertical focus. E-commerce is our entire world. Not one of many. The one. Because here’s the thing: horizontal AI spreads itself thin. It tries to serve every industry but ends up generic. One-size-fits-all? It doesn’t. E-commerce doesn’t need broad. It needs deep. Customers demand speed, precision, and empathy. They expect instant returns, personalized help, and seamless experiences. Our AI gets it. It doesn’t just process requests. It understands retail. Learns the quirks. Speaks the language. Horizontal AI is about reach. Vertical AI is about impact. That’s the divide. The debate. And we’ve made our choice. Sigma AI is built for depth. Built to solve, not skim. Built to redefine e-commerce. The question is: do you want breadth, or do you want better? #AI #AIAgent #CustomerService #SigmaAI

BFCM 2024 wasn't just big; it was astronomical! Shopify has just dropped some mind-blowing stats: - $5B in Sales - That's right, Shopify merchants collectively drove a staggering $5B in sales. This isn't just a number; it's a testament to the power of digital commerce. - $4.6M Per Minute - At its peak, Shopify was processing sales at a rate of over $4.6M every minute! Imagine that – in the time it takes to make a cup of coffee, enough sales were made to buy a small island. - Global Shopping Spree - The sales didn't just stay local; they went global with cross-border orders making up 15% of all transactions. E-commerce has truly become a borderless shopping experience. - Social Commerce Surge - Social media platforms like TikTok and Instagram were not just for scrolling this BFCM. They turned into virtual shopping malls, significantly boosting sales figures. Trends That Shocked: - bouncy balls see a +400% increase in sales - badminton gear took a hit, dropping by -33%. - Cat treats and fruit snacks were absolute winners, with increases of +122% and +135% respectively. But here's the kicker: - E-commerce Evolution: This BFCM wasn't just about discounts. It was about experiences. Merchants who leveraged personalized deals, seamless mobile experiences, and creative social media campaigns saw unprecedented engagement. - The Underdog Story: Small to medium-sized businesses on Shopify outperformed expectations, proving that with the right strategy, even the little guys can make a big splash in the BFCM tsunami. - The Future is Now: With these numbers, it's clear that e-commerce isn't just the future; it's the now. ------- With more shoppers going online, customer experience is critical more than ever. If you're a brand operator and looking to elevate your customers' experience by leveraging AI - check out Sigma AI.

Two years since ChatGPT launched. And Google, the AI giant, still hasn’t caught up. Let’s be honest—has Google failed? This isn’t just about talent or resources. Google has the best engineers, the most advanced research, and billions to spend. Yet it’s not able to beat ChatGPT, even coming close to acquiring comparable market share. Why? Here’s the uncomfortable truth: Google isn’t designed to win this game. First, it's protecting its cash cow. it’s a company built around search and ads. That’s its core DNA. If a chatbot like ChatGPT takes over, people might stop clicking ads. Why push a chatbot when it might mean fewer searches, fewer clicks, and fewer ad dollars? That’s a big risk for Google, and it’s holding them back. Second, decision paralysis. In a company as big as Google, bold moves are rare. Too many stakeholders, too many conflicting priorities. While OpenAI is shipping features and learning fast, Google is stuck debating risks and roadmaps. Third, cultural inertia. Startups like OpenAI thrive on agility and experimentation. Google? It’s a massive corporation with layers of processes. Moving fast isn’t its strength. And finally, vision. OpenAI bet it on the future- on conversational AI. It put everything on the line. Google, by contrast, treats AI as a feature—not a revolution. It’s trying to integrate AI into its empire, not rethink the empire itself. So, has Google failed? Maybe it’s just playing defense far too long than it should be. But here’s the thing: in tech, defense doesn’t win. Bold bets do. So i leave it open to discussion: Is Google too big to win this fight?

Vertical AI agents are not just tools—they’re the new workforce. By zeroing in on specific business functions like customer support, QA, and logistics and specific industry, vertical AI agents aren’t just improving processes—they’re completely reshaping industries. Just like SaaS transformed industries by solving niche problems in the past few decades, vertical AI agents are doing the same—but on a much larger scale. They can complete the entire set of tasks that human would do- which was previously not possible with traditional SaaS. At Sigma AI, we’re at the forefront of this revolution. Our AI agent for customer support doesn’t just answer queries—it takes action. From processing cancellations to managing returns, it helps ecommerce/online retail businesses scale, delight customers, and cut costs. And this is just the beginning. Entire industries are ripe for disruption. This isn’t just a trend; it’s a revolution in how work will gets done in future. So, what’s the biggest challenge in your business that could be solved with AI Agents? #AI #AIAgent #Innovation #CustomerSupport #SigmaAI

In the next few years, BFCM (Black Friday and Cyber Monday) chaos will be a thing of the past—thanks to AI agents. Imagine this: one AI agent handles most of the repetitive support queries for a brand during the busiest shopping weekend of the year. Let’s call it Eva. A customer asks, “Where’s my order?” Eva tracks it instantly, shares the ETA, and updates them in real time. Another wants to cancel an order placed by mistake—Eva handles it in seconds, no hassle. Need to return a jacket? Eva approves it instantly, sends a prepaid label, and even suggests a better size or alternative product if needed. And that’s just the start. Eva doesn’t just respond—she predicts. Low inventory? She nudges shoppers toward similar products to avoid disappointment. Cart abandonment? She sends the perfect reminder, often with a personalized incentive to seal the deal. By the end of BFCM, brands won’t just survive—they’ll thrive. Happy customers, fewer escalations, and record-breaking sales, all thanks to one tireless AI agent. This is the future we’re headed toward. Seamless. Scalable. Customer-first. What’s your take—are you ready for a Eva of your own? #AIAgent #BFCM #CustomerService #AI #Ecommerce

Excited to be there next year! Can't wait!