Retail ReMix

Five minutes on a customer support call can sometimes feel like a lifetime 🥱 Bandish S. talks about the importance of good, prompt customer service and a key challenge of human-led service. Human agents often need additional context to be able to solve a query satisfactorily. Providing this context to multiple agents and going through a jumbled conversation flow can be extremely frustrating for customers. The solution? Switching to AI agents that already have order and case context and can process user queries in real time! What are your thoughts on this? Let us know in the comments! noon | Ronak Modi | Kritika Singhania | Dharmendra Mehta

In the spotlight this week:  Dharmendra Mehta 🥳 A true expert in Retail Strategy & Operations, Dharmendra brings over two decades of experience in global retail, digital transformation, and operational excellence 🛍️✨ He has graced the stage at Retail Re:Mix multiple times, sharing insights on omnichannel retail, AI ethics in marketing, and transforming data chaos into clarity 💡 Here's all you need to know about one of our oldest supporters! #retailleader #globalretail #retailremix

Here's how ChatGPT helped Fynd (Shopsense Retail Technologies Ltd.) flesh out a successful pricing strategy! 😯 While ChatGPT is often seen as a simplistic AI chatbot, with the right data and prompts, it can be used to solve complex problems like figuring out pricing models 💵 Ronak Modi shares how teams at Fynd (Shopsense Retail Technologies Ltd.) used ChatGPT to optimise their pricing model and it led to a significant revenue jump Have you tried to use ChatGPT for similar purposes at your business? Let us know in the comments! Ronak Modi | Dharmendra Mehta | Kritika Singhania | Yazdan Irani | Vishesh Kumar #AIinRetail #ChatGPT #Futureofretail

🤖💡 AI in Business: Hype or Reality? Can models like ChatGPT go beyond just answering direct questions? With the right inputs and training, could they solve complex business problems—like creating dynamic pricing models? 💰 We're curious to hear your thoughts! Vote in our poll below👇 Keep an eye out for our expert insight on this! #ChatGPTforbusiness #ChatGPT #AIinRetail

How well do you know your customers? 🛍️ Dharmendra Mehta talks about bridging the gap between customer acquisition and customer retention using AI models that process data at unprecedented speeds 🏎️ A key element in this - using data to map the customer's shopping journeys in-store and online across multiple devices Does your brand employ similar methods to build comprehensive customer profiles? Let us know in the comments! 💭 Fynd (Shopsense Retail Technologies Ltd.) | Yazdan Irani | Vishesh Kumar | Kritika Singhania | Ronak Modi #AIinretail #customerretention #futureofretail

What role does the government play in regulating AI usage? 🤔 Anjali Gopalani asks a pertinent question in this tidbit on the ethical use of AI in retail from the August edition of Retail Re:Mix Dubai 💫 While grooming AI models is indeed a collective responsibility, the rules and regulations we operate under should ideally come from a governing body well-versed in the subject. What are your thoughts on this? Is government regulation necessary to ensure the fair and ethical use of AI? Let us know in the comments! 💭 Dharmendra Mehta | Vishesh Kumar | Kritika Singhania | Yazdan Irani | Fynd (Shopsense Retail Technologies Ltd.) | Reebok |

Grooming AI is a shared responsibility 🤝 Dharmendra Mehta speaks about the ethical use of AI and the responsibility all of us share in shaping its course. In this clip from his fireside chat with Anjali Gopalani at the August edition of Retail Re:Mix Dubai 💫 Do you agree with Dharmendra's view on the future of AI? Let us know in the comments! 💭 #AIinretail #RetailRemix #FutureofAI

🤔 Who’s accountable for AI-generated content in marketing? AI is transforming marketing with tailored campaigns and unprecedented efficiency. But as we delegate creativity to algorithms, a critical question arises: Who should bear responsibility for its ethical use?

🎶 2024 Wrapped: Retail Re:Mix’s Greatest Hits! 🎶 This year, we explored game-changing trends, uncovered industry truths, and reimagined the future of retail together. Swipe through to relive the moments that shaped the year for us! We're featuring excerpts from panel discussions with : ⭐ Vishal VijayKumar ⭐ Dharmendra Mehta ⭐ Erika Blazeviciute Doyle ⭐ Bandish S. 💡 Which insight struck a chord with you? Drop your thoughts in the comments! noon | Reebok | Drink Dry | Fynd (Shopsense Retail Technologies Ltd.) #RetailRevolution #YearInReview #RetailReMix

What’s the key to getting store staff truly invested in new tech? 🤔 Vishesh Kumar shared a powerful strategy during his session at Retail Re:Mix Dubai! 🍸 He talked about shifting the focus from product training to career growth 🚀 The goal here was to help the staff see omnichannel experience as a career advancement opportunity—not just a job requirement for the store. Would you adopt this strategy for your stores? Let us know in the comments! 💭