REMA REPORT

If you can’t connect over cake!

When is a Cookie #popup up not a cookie popup? Sadly this was a central popup in a UK shopping mall recently. It had central stage and just had boxes of cookies and cake slices. There was little/no signage about pricing, brand or story telling. Nothing to interact with and the young lady was head down on her phone the whole time. In fact, I took a series of 360° images without her realising! These are simple things that need fixing and picking up and documenting; all of which can be remedied in time. How many more sales do you think she would generate with the right signage & customer approach? I would love to know how much she turned over this day. Answers on a postcard please! Ian Scott Jack Stratten Chris Igwe Audra Lamoon F.I.T.O.L she/her #HempsteadValleyShoppingCentre

Sometimes our jobs are just too much fun! Just as this wonderful Security lady is having fun in her job. We observed her all night dancing and talking to everybody and stopping whenever she was asked for anything. She was guiding people, giving directions & information and visibly enjoying her job whilst performing it. Every time we went past she greeted us and asked if we’re having a nice time. This was first class security hospitality at a concert and we experienced it on the entrances and exits, bars and VIP areas. A great job DreamLand Margate United Kingdom. We won’t boast and tell you that Nile Rogers was headlining- just saying!

Join me at this conference to understand the meeting behind #mysteryshopping, the invaluable benefits of knowledge… about your people, property & service. Have you experienced your brand, service & location? #REMAit Mehdi Elite Shannon Quilty, CSM Dion Pouw

We are here and out and about in #london. I went back to my favorite store on Carnaby and they were out of everthing I wanted to buy. So sad. ☹️ I came all the way from the US to London to buy another pair of sneakers and so did Marlena, one of our assessors. No shoes in our sizes, and no umbrellas ☂️👟 (well, not the only reason we came to London) however you can see, I ended up there to buy. 🛍️ How are you managing the stock in your stores of your top sellers? Are you always out of stock? Could you keep more of your best sellers in stock? Top 10 maybe? Would you sell more that way? Would you and your customers be happier? I think it is worth looking into with whomever does your inventory ordering. Then, I asked if they could order for me and have them shipped to me, no? Come on Sketchers… Otherwise the store is fabulous with lots of photo ops. Love the lips💋💋. #REMIit #customexperience #carnaby #shopping #retail #rollingstones 🎶💋#inventorymanagement Linda Johansen-James Audra Lamoon F.I.T.O.L she/her International Retail Group, LLC

I LOVE THIS ENTRANCE INTO THE TANGER OUTLETS NASHVILLE. ❤️ It welcomes you to the center with a "home town" feeling and I can tell you that my friends who went with me to the center, loved the personalization. ❤️ What does your signage say to your customers? Is it welcoming? Does it make a statement? This signage does and believe me, the people that shop in your center notice. #personalization Great job Tanger and welcome to Nashville. #marketing #signage #customerexperience #TRE #REMAit #assessment #topretailexpert Audra Lamoon F.I.T.O.L she/herLinda Johansen-James

Do you know if your stores are leaving out cartons, dolly’s and boxes of product during store hours? ⁉️ This is not a pretty sight for customers. It makes your store look messy and unorganized like the below store. Re-stocking should be done before or after hours. When your store opens, you should be ready for business and your store should look pristine.🌺 What are your thoughts? #REMAit #stocking #merchandising #retail #TRE Linda Johansen-James International Retail Group, LLC Chris Igwe #firstimpression

Who doesn't love to save a BOATLOAD OF MONEY! Great signage at Miracle Mile and all I did was scan the QR code to get my discounts. And, guess what? I went shopping. Great way to drive sales in your centers. Quick and easy💰 We assess everything in your center including your signage. #REMAit info@remareport.com 💡 #marketing #signage #discounts #retail #tre #shoppingcenter #miraclemile #lasvegas Audra Lamoon F.I.T.O.L she/herLinda Johansen-James International Retail Group, LLC

We observed many stores in Vegas while at the #ICSC, as we are always on the look out for new ideas to share with clients. And one such store was Snack Daddy. We only learned by asking what the concept of the store was, because we discovered so many of our favourite chocolate bars with different delectable flavours! And they are flavours you don’t get anywhere else in the world! So for this very unique niche product offering you would think there would be storytelling paraphernalia around the store. Sadly there was nothing to indicate the uniqueness of the products and the customer service agent herself was unclear as she was new ( #trainyourteam!) and so we suggested that she suggest signage be put up to say what countries the products are from, along with the story of the flavour. #JustSayin… Fancy a berry whip #Snickers ?