PTP

Gen Z prioritized affordability and convenience in 2024. Gen Z consumers also showed interest in in-person shopping, but crowded stores may be limiting their trips to brick-and-mortar retail. https://ow.ly/8psT50UtHGl

The demand for personalized experiences, the integration of AI in smart devices, and increased investments in AI startups are driving the emotion AI market rapidly. Research predicts emotion artificial intelligence market to reach $9.01 billion by 2030 https://ow.ly/1RLC50UtHCi

Amazon announced Monday that it will invest $10 billion in Ohio data centers beyond the billions the company has already announced. The company’s Web Services’ division announced that it will build the centers by the end of 2030. https://ow.ly/EqOx50UtHKO

49% of respondents are using AI to deliver a better customer experience. The majority of CSPs (57%) investing in generative AI to improve their customer service and support. https://ow.ly/UE6a50UtH2g

***EXCITING NEW POSITION AVAILABLE We are seeking to hire a CX Business Architect to help us design, test, and deliver CX solutions. Responsibilities: Provide thought leadership to develop innovative business solutions for our clients Identify and pursue longer term initiatives that help maintain and grow accounts Prioritize features for major initiatives when planning releases Refine features in the backlog to clearly define requirements, benefits, and priorities Optimize delivery processes and methodologies to enhance efficiency and results Lead business requirements sessions with client staff Contribute as a member of delivery teams for business case development, design and testing Assist in mapping requirements to designs, maintaining traceability through the process Support the management of client expectations through day-to-day interactions with clients Guide client understanding of proposed solutions and the business value they will bring Own and drive the completion of project deliverables Develop, maintain and grow client relationships Requirements: 10+ years of business consulting experience on contact center, self service, and CX projects 5+ years on large-scale IVR projects Ability to develop business strategies based on analytical skills and business knowledge Experience working in large, complex client environments Excellent written and oral communication skills Excellent presentation skills Please contact me: carmen.calabro@ptpinc.com

Seeking to hire an ENGAGEMENT MANAGER This is an exciting new position including: -CX leadership and solutions -Focus on AI and speech enabled IVRs in this high growth business unit -Work with new leading edge clients -Develop, maintain and grow client relationships -Participate in and lead aspects of the sales process -Lead aspects of Delivery -Strong compensation -Company paid health insurance benefits and more Please contact me: carmen.calabro@ptpinc.com

***EXCITING NEW POSITION AVAILABLE We are seeking to hire a CX Business Architect to help us design, test, and deliver CX solutions. Responsibilities: Provide thought leadership to develop innovative business solutions for our clients Identify and pursue longer term initiatives that help maintain and grow accounts Prioritize features for major initiatives when planning releases Refine features in the backlog to clearly define requirements, benefits, and priorities Optimize delivery processes and methodologies to enhance efficiency and results Lead business requirements sessions with client staff Contribute as a member of delivery teams for business case development, design and testing Assist in mapping requirements to designs, maintaining traceability through the process Support the management of client expectations through day-to-day interactions with clients Guide client understanding of proposed solutions and the business value they will bring Own and drive the completion of project deliverables Develop, maintain and grow client relationships Requirements: 10+ years of business consulting experience on contact center, self service, and CX projects 5+ years on large-scale IVR projects Ability to develop business strategies based on analytical skills and business knowledge Experience working in large, complex client environments Excellent written and oral communication skills Excellent presentation skills Please contact me: carmen.calabro@ptpinc.com

A prediction of the year 2030, prophesizing a new-look contact center, powered by intelligent automation. https://ow.ly/rSU850Ukqea

As hyper-personalisation is becoming increasingly essential in customer acquisition and retention, serving as a key tenet of profitable growth, Asian companies will similarly be shifting more attention towards value outcomes through personalization https://ow.ly/1YZB50Ujwut

Everyone expects good customer service, but when your members are paying a premium for a high-end lifestyle management service, the experience needs to be seamless https://ow.ly/TVXi50Ujwpi