Pathstream

🌟 Celebrating Success with Palmetto GBA 🌟 At Pathstream, we believe in growing opportunities for businesses, society, and every member of the frontline workforce. Through tailored coaching and AI-powered skill-building programs, Palmetto team members will gain critical skills to excel professionally — all while driving their organization’s future impact on the communities they serve. Loved by teams everywhere and fully covered by existing tuition assistance, Pathstream empowers workforces to thrive. ➡️ Discover how we’re creating everyday wins with Palmetto: https://bit.ly/3VkFfBF #PathstreamImpact #HealthcareInnovation #EverydayWins #BCBS #PalmettoGBA #BCBS

🌟 What an incredible time at #CCW Nashville! 🌟 From thought-provoking sessions to inspiring conversations, it’s clear that equipping leaders with the right support is crucial to driving engagement, lowering attrition, and navigating today’s evolving CX landscape. As we heard in the sessions, engaging employees directly in change and providing them with the right high-value capabilities can make all the difference in creating a culture of growth. This is why our partnership with CMP Certified™ is so timely. Thank you to everyone who made CCW Nashville such a success—we’re excited for what’s next! 💬✨ To learn more about our partnership 👉🏻 https://bit.ly/4dI3OyR #CCWNashville #CustomerExperience #Leadership #CMPCertified #Pathstream

It's day 2 of #CCWNashville, and the themes of connection and growth are everywhere! Yesterday’s session with Eleanor and Nicole really hit home—they emphasized how empathy can truly transform leadership in the CX industry. “As a leader, it becomes increasingly important to just be there with your people, take their perspective, and be a partner in problem-solving,” Eleanor shared. It’s a powerful reminder that understanding and support are key to building resilient, adaptable teams. Can’t wait to meet everyone at Booth 318 today and share more about our Pathstream and CMP Certified partnership! Let’s chat about how we can support your team’s growth and success! 😊  #CustomerExperience #Leadership #ProfessionalGrowth

Day 2 of #CCWNashville is underway, and we’re thrilled to see focus on adaptability, empathy, and 360 coaching — core themes that align perfectly with our share mission alongside CMP Certified.

📍 CCW Nashville 🕛 12:00 - 1:30 PM | CCW Executive Certificate Series Are you at CCW Week in Nashville? 🎟️ Don’t miss the "360° Coaching & Effective Leadership in Today’s Cross-Functional World" panel, featuring Nicole Kyle, Managing Director at Customer Management Practice, and Eleanor Cooper, CEO of Pathstream. This session is part of the Strategic Leadership for CX & Customer Contact Professionals series. They’ll break down best practices for coaching, recognition, and building cross-functional teams while exploring how emerging technologies can enhance agent experiences. Walk away with strategies to elevate your leadership approach in today’s dynamic customer contact landscape. 🌟 Don’t miss this opportunity to learn from industry experts—see you there! 👋 #CCWNashville #CXLeadership #CustomerContact #StrategicLeadership #CustomerContact #CustomerExperience #CustomerJourney #CustomerService #CX

For those in the customer contact industry, are you wanting to finish the year strong with respect to year-end retention targets and CSAT scores? If so, this might help: organizations excelling in CMP competencies see 50% higher retention and 20% higher customer satisfaction rates than their peer group. That is why we’ve partnered with #CMPResearch to deliver a game-changing solution for the CX industry. CMP Certified™ will be leveraging the power of our Pathstream Professional Certificate programs to help leaders and agents thrive in a rapidly evolving world of customer experience with a personalized, always-on offering for achieving and sustaining peak performance at scale. I'm extremely excited and wanted to extend a special thanks to our amazing partners, CMP's Mario Matulich and Nicole Kyle! For those heading to #CCWNashville next week, both #CMP and #Pathstream will be on hand to share how this new partnership can help you #finishstrong

VP of Partner Success Kris Willing dove into conversations about unlocking human potential at Guild’s #OpportunitySummit2024 this week. We’re excited to hear her new perspectives on how we can continue driving career growth and impact through education. #AILearning #AISkillBuilding #Pathstream #GuildEducation

🚨 The secret's out! 🚨 We’re thrilled to officially partner with Customer Management Practice to maximize the potential of customer contact leaders & teams. It’s no longer just about managing tasks—it's about shifting mindsets and equipping your leaders and agents with CMP Certified™ competencies. 💡 What makes it different? - Unlimited 1:1 Professional Coaching tailored to your team’s goals - Fully covered by your company’s Tuition Assistance - Delivered outside of work hours - Prepares teams for the CMP Certified™ Exam, validating critical skills - No PII exchanged, no complex contracts, no procurement headaches 📊 Why does this matter? Companies excelling in CMPC™ competencies see a 50% reduction in attrition and a 20% boost in customer satisfaction, plus: - 2.8x higher retention - 2.3x performance boost - 34% increase in employee engagement Connect with our team: https://bit.ly/4dI3OyR Read more about the partnership here: https://prn.to/3BJn6Xq #CustomerExperience #LeadershipDevelopment #CMPResearch #Pathstream #ContactCenters #CustomerSupport

🚀 Ready for #CCWNashville? We are! 🚀 👋 Stop by Booth 318 to chat about how we’re helping customer contact leaders and teams do more than just embrace AI—they’re mastering the mindset shift needed to take on strategic roles that deliver real results. From emotional intelligence to problem-solving, we help your teams develop the skills to thrive in today’s dynamic work environment. Can’t wait to see you there! #CCW2024 #CustomerExperience #Leadership #Pathstream

Congratulations on this incredible achievement, Hong! 🎉 We love seeing how you’ve applied what you’ve learned in the Project Management Certificate program to your work at Tesla. We can’t wait to see how you’ll continue to make a difference at work using these new skills! Keep up the great work! 👏💼 #LearningInAction #CareerGrowth #RealImpact