Neudesic, an IBM Company

AI is no longer a future consideration—it’s transforming the energy and utilities industry today. With 66% of organizations seeing operational improvements, the question isn’t if you should adopt AI, but how you’ll stay ahead. Neudesic and Databricks, in collaboration with Hanover Research, surveyed 250 senior industry leaders to bring you the State of AI in Utilities report. This AI Benchmark Research for Utilities offers a deep dive into AI’s current and future impact on utilities, providing a comprehensive analysis of adoption trends, challenges and opportunities, industry use cases, and strategic insight from the sector’s top innovators. For those ready to lead the AI revolution, this report is your roadmap to driving innovation and staying ahead of the competition. Download today: https://lnkd.in/gkAv4TuX #AI #GenAI #Utilities #Energy #Databricks #Neudesic

What’s the difference between AI copilots and digital workers? Ken Kuzdas, Neudesic’s CTO, dives into this, clarifying how they work together: AI copilots are how we engage naturally with AI, while digital workers power the engine behind the scenes, driving work forward seamlessly. Watch below ⤵️ #AI #AICopilot #Neudesic

As holiday sales peak and customer expectations heighten, is your retail strategy ready for what’s next? In today’s marketplace, retailers are turning to data and AI-driving solutions to meet the intensifying demand for efficiency, security, and sustainability.    By weaving intelligence into every link of the value chain, retailers can rise above complexity, build loyalty, and secure a future that’s both profitable and responsible. Our latest blog unwraps insights and strategies to streamline operations, strengthen cybersecurity, and advance ESG initiatives with data and AI. Gain expert insights from Shannon Wu-Lebron on navigating the evolving retail landscape: https://lnkd.in/gus-JwrS Connect with us at National Retail Federation's Retail’s Big Show, January 12-14, to explore innovative AI-powered retail solutions. #AI #Retail #Neudesic  

As Generative AI becomes increasingly integrated into business processes, the importance of AI safety and ethical use cannot be overstated... Without proper safeguards, risks like content safety violations and prompt injection attacks can cause Generative AI systems to generate harmful, inappropriate, or biased content, potentially leading to reputational damage, loss of trust, or even user harm. Neudesic has recognized these risks and introduces Layer Enhanced Classification (LEC) – our novel approach to AI safety classification. Developed by our AI researchers —Mason Sawtell, Tula Masterman, Sandi Besen, and Jim Brown, and our Responsible AI lead Erin Sanders—LEC outperforms existing solutions in content safety and prompt injection classification. Detailed in their paper, they found LEC delivers top performance with fewer training examples and lower computational costs, making these methods adaptable for any Generative AI use case and providing safeguards for both inputs and outputs. Discover how LEC could be used for custom content safety and prompt injection detection in our latest blog: https://lnkd.in/g73b6_5N Dive into the research in the full paper now available on ArXiv: https://lnkd.in/gUBXNmfu #AI #AIResearch #AISafety #Neudesic

Is your AI strategy ready to scale?   Join Neudesic, Microsoft, and Databricks tomorrow for an Expert Roundtable webinar hosted by Solutions Review on scaling your AI with an Intelligent Data Platform. In just one hour, gain practical insights and best practices to ensure successful AI outcomes directly from the experts: Sai Nageshwaran, Jeeva AKR, and John Young, moderated by Wayne Eckerson.  Register today to secure your spot: https://lnkd.in/gNV6_fXQ #AI #DataPlatform #Neudesic

In utility call centers, the average cost per call is around $9.54-far higher than the general call center average of $2.70 to $5.60. But AI Agent Assist can help with this challenge ⤵️ The increase in AI-driven automation is reshaping the way utility call center agents manage customer interactions. In fact, by 2026, this increase in automation is predicted to save call centers roughly $80 billion in labor costs, allowing agents to focus on more complex customer issues.   That’s why we have AI Agent Assist. Learn more: https://lnkd.in/g6FJwN8G #AI #AIAgent #CustomerSupport #Utilities #CallCenter #Neudesic 

What happens when utilities unite to shape their AI strategies? We hosted a community of utilities in partnership with Cloud for Utilities, creating a space for utilities at various stages of their AI journey to exchange insights and advance their initiatives. Through workshops and ideation sessions, leaders from Neudesic, Southern California Edison (SCE), San Diego Gas & Electric, among others aligned on strategic goals, tackled shared challenges, and shared best practices for AI success. 3 areas covered during our time together included: optimizing energy demand through customer empowerment with data-driven tools, enhancing personalized customer experiences with AI Agent Assist, and the essential role of collaboration for rate case success. By fostering a shared understanding and actionable insights, we’re guiding organizations toward faster, more impactful AI journey and driving measurable results — together. Mike Rossi, David Bess, Morgan Sabnekar, Michael Brown, Onye I., Julian Martinez, Rick Cutter, Kurt Sweetser, Cameron Carroll Want to learn more? See how AI is shaping the future of energy and utilities and gain insights to navigate the AI era effectively in our State of AI in Energy & Utilities research report ⤵️ Download today: https://lnkd.in/g5E_d8vd #AI #GenAI #Utilities #Energy #Neudesic

Neudesic x IBM collaboration in action! 🚀 We recently had the pleasure of welcoming IBM’s Chris McGuire, Roger Hasson, Molly Vannucci, James Poth, Varun Gupta, Dan Perkins, David Lynch, MBA, SHRM-SCP, and Rachael Grossman to our Irvine office for a leadership planning session for 2025. Driving real business outcomes for our clients through digital transformation remains at the forefront of the synergy between Neudesic, IBM, and Microsoft , and we are excited about the collaborations ahead! Ashish Agarwal, Mike Scariano, Brett Fisher, Jodi Schlessel, Sandeep Chanda, Manzur Shahid, Kunaal Kapoor, Mike Ulichny, MBA, MCSD, PMP, Kevin McClelland, Sarrah Shah, Ken Kuzdas, Tyler Suss, Mike Graff, Josh Scriven, Dan Alecia, Brian Valley #IBM #MSFT #Neudesic #Collaboration

As the manufacturing landscape grows increasingly complex and regulations tighten, industry leaders must innovate to maintain excellence. SMARTMAINT IQ, developed by Neudesic in partnership with Thinaer, harnesses the power of AI and IoT to transform maintenance and compliance strategies. This scalable, secure accelerator provides predictive maintenance and real-time environmental monitoring, addressing the $50 billion lost annually to unplanned downtimes. By integrating advanced analytics with robust data management, SMARTMAINT IQ sets a new benchmark for operational efficiency and sustainability in smart manufacturing. Explore how SMARTMAINT IQ is redefining industry standards in our latest blog with insights from Rajdeep Biswas ⤵️ Learn more: https://lnkd.in/gJ9sMnaJ #AI #SmartManufacturing #Neudesic

How can organizations leverage AI’s vast potential while mitigating its risks? With governance as your safety net, there’s no reason to hold back from the revolutionary aspects of AI. Develop your AI governance framework in 4 steps, with insights from Jason Miles, and set your business on a fast path to AI success. Learn more: https://lnkd.in/gahj6USB #AI #AIGovernance #ResponsibleAI #Neudesic