Multifamily Chronicles

"𝑰𝒇 𝒚𝒐𝒖 𝒅𝒐𝒏’𝒕 𝒑𝒓𝒐𝒕𝒆𝒄𝒕 𝒕𝒉𝒆 𝒑𝒉𝒚𝒔𝒊𝒄𝒂𝒍 𝒍𝒊𝒇𝒆 𝒐𝒇 𝒂 𝒑𝒓𝒐𝒑𝒆𝒓𝒕𝒚, 𝒚𝒐𝒖 𝒘𝒐𝒏’𝒕 𝒃𝒆 𝒂𝒃𝒍𝒆 𝒕𝒐 𝒇𝒊𝒏𝒂𝒏𝒄𝒊𝒂𝒍𝒍𝒚 𝒑𝒆𝒓𝒇𝒐𝒓𝒎." In the latest episode of Multifamily X Podcasts: Masters of Maintenance, Adrian C Danila CAPS, CAMT, discusses with Dean Fung-A-Wing, CEO of Kairos Water, how advanced water management is transforming multifamily and commercial properties. 👉 Watch now: https://lnkd.in/e9UpUuTv 𝐊𝐞𝐲 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬: ✔️ Proactive water management is essential for protecting assets and ensuring operational efficiency. ✔️ Advanced leak detection technology prevents costly damages and reduces insurance claims. ✔️ Prevention, not reaction, is the foundation of resilient property management. Dean shares actionable insights that redefine how property owners, asset managers, and maintenance teams approach sustainability and asset protection. This episode is a must-watch for anyone looking to future-proof their operations and safeguard the value of their properties.

𝐅𝐫𝐨𝐦 𝐋𝐞𝐚𝐬𝐢𝐧𝐠 𝐃𝐫𝐞𝐚𝐦𝐬 𝐭𝐨 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐓𝐞𝐚𝐦𝐬: 𝐌𝐮𝐥𝐭𝐢𝐟𝐚𝐦𝐢𝐥𝐲 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐢𝐧 𝐀𝐜𝐭𝐢𝐨𝐧 Ben Nollola, Vice President at Gables Residential, shared his inspiring multifamily journey in our latest podcast episode, and it’s one you don’t want to miss! 👉 𝐖𝐚𝐭𝐜𝐡 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐧𝐨𝐰: https://lnkd.in/eNmAcSTu Starting as a young assistant manager, Ben steadily grew his career to manage Arizona’s largest single asset. Along the way, he discovered a powerful leadership insight: "𝑻𝒉𝒆 𝒇𝒊𝒓𝒔𝒕 𝒕𝒉𝒐𝒖𝒈𝒉𝒕 𝒊𝒏 𝒆𝒗𝒆𝒓𝒚 𝒅𝒆𝒄𝒊𝒔𝒊𝒐𝒏 𝑰 𝒎𝒂𝒅𝒆 𝒘𝒂𝒔: 𝑯𝒐𝒘 𝒘𝒊𝒍𝒍 𝒕𝒉𝒊𝒔 𝒊𝒎𝒑𝒂𝒄𝒕 𝒎𝒚 𝒕𝒆𝒂𝒎 𝒂𝒏𝒅 𝒓𝒆𝒔𝒊𝒅𝒆𝒏𝒕𝒔? 𝑺𝒉𝒊𝒇𝒕𝒊𝒏𝒈 𝒎𝒚 𝒇𝒐𝒄𝒖𝒔 𝒕𝒐 𝒉𝒆𝒍𝒑𝒊𝒏𝒈 𝒐𝒕𝒉𝒆𝒓𝒔 𝒑𝒓𝒐𝒑𝒆𝒍𝒍𝒆𝒅 𝒎𝒚 𝒄𝒂𝒓𝒆𝒆𝒓 𝒃𝒆𝒚𝒐𝒏𝒅 𝒘𝒉𝒂𝒕 𝑰 𝒄𝒐𝒖𝒍𝒅 𝒊𝒎𝒂𝒈𝒊𝒏𝒆." 𝐊𝐞𝐲 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬 𝐟𝐫𝐨𝐦 𝐁𝐞𝐧’𝐬 𝐌𝐮𝐥𝐭𝐢𝐟𝐚𝐦𝐢𝐥𝐲 𝐒𝐭𝐨𝐫𝐲: • Leadership Focus: By prioritizing team and resident impact, mentoring teammates, and listening to understand the deeper, underlying messages in conversations, Ben cultivated success. • Lifelong Learning: Whether earning his MBA or reading 52 books in a year, Ben champions personal growth and continuous education as critical drivers of success. • Industry Insights: Despite rising interest rates, Ben remains optimistic about multifamily’s resilience, projecting strength and growth for the next 5–10 years. This episode is a masterclass in leadership, resilience, and vision for the future of multifamily. Don’t miss out!

Adrian C Danila CAPS, CAMT and Chris Moreno explore leadership, team empowerment, and industry evolution with Brandon Hammond, a real estate executive with experience spanning multifamily, single-family, student housing, and affordable housing. 👉Watch the full episode here: https://lnkd.in/eS7rZbeW 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫, 𝐰𝐞 𝐞𝐱𝐩𝐥𝐨𝐫𝐞: How to make property management a career of choice rather than chance ✔️The power of team-focused leadership to drive operational success. ✔️Balancing stakeholder expectations with resident satisfaction. ✔️ Brandon shared some key insights ✅ On leadership and teamwork: "𝑬𝒗𝒆𝒓𝒚𝒕𝒉𝒊𝒏𝒈 𝒕𝒉𝒂𝒕 𝒘𝒆 𝒅𝒐 𝒂𝒔 𝒍𝒆𝒂𝒅𝒆𝒓𝒔 𝒊𝒏 𝒕𝒉𝒊𝒔 𝒊𝒏𝒅𝒖𝒔𝒕𝒓𝒚, 𝒘𝒆 𝒅𝒐 𝒕𝒉𝒓𝒐𝒖𝒈𝒉 𝒕𝒆𝒂𝒎𝒔. 𝒀𝒐𝒖 𝒄𝒂𝒏'𝒕 𝒂𝒄𝒄𝒐𝒎𝒑𝒍𝒊𝒔𝒉 𝒂𝒏𝒚𝒕𝒉𝒊𝒏𝒈, 𝒄𝒆𝒓𝒕𝒂𝒊𝒏𝒍𝒚 𝒏𝒐𝒕 𝒂𝒕 𝒔𝒄𝒂𝒍𝒆, 𝒘𝒊𝒕𝒉𝒐𝒖𝒕 𝒕𝒉𝒆 𝒇𝒐𝒍𝒌𝒔 𝒕𝒉𝒂𝒕 𝒂𝒓𝒆 𝒘𝒐𝒓𝒌𝒊𝒏𝒈 𝒇𝒐𝒓 𝒚𝒐𝒖. 𝑾𝒆 𝒔𝒕𝒂𝒏𝒅 𝒐𝒏 𝒕𝒉𝒆𝒊𝒓 𝒔𝒉𝒐𝒖𝒍𝒅𝒆𝒓𝒔, 𝒔𝒐 𝒉𝒐𝒘𝒆𝒗𝒆𝒓 𝒕𝒂𝒍𝒍 𝒘𝒆 𝒄𝒂𝒏 𝒉𝒆𝒍𝒑 𝒕𝒉𝒆𝒎 𝒈𝒓𝒐𝒘, 𝒕𝒉𝒂𝒕 𝒘𝒊𝒍𝒍 𝒐𝒏𝒍𝒚 𝒉𝒆𝒍𝒑 𝒖𝒔 𝒂𝒄𝒉𝒊𝒆𝒗𝒆 𝒎𝒐𝒓𝒆." ✅ On the value of real estate careers: "𝑻𝒉𝒊𝒔 𝒊𝒔 𝒂𝒏 𝒊𝒏𝒅𝒖𝒔𝒕𝒓𝒚 𝒘𝒉𝒆𝒓𝒆 𝒘𝒆 𝒈𝒆𝒕 𝒕𝒐 𝒊𝒎𝒑𝒂𝒄𝒕 𝒑𝒆𝒐𝒑𝒍𝒆'𝒔 𝒉𝒐𝒎𝒆𝒔. 𝑻𝒉𝒆𝒓𝒆 𝒂𝒓𝒆𝒏'𝒕 𝒎𝒂𝒏𝒚 𝒉𝒊𝒈𝒉𝒆𝒓 𝒄𝒂𝒍𝒍𝒊𝒏𝒈𝒔 𝒕𝒉𝒂𝒏 𝒕𝒉𝒂𝒕... 𝒊𝒕'𝒔 𝒘𝒉𝒆𝒓𝒆 𝒕𝒉𝒆𝒚 𝒔𝒑𝒆𝒏𝒅 𝒕𝒉𝒆𝒊𝒓 𝒍𝒊𝒗𝒆𝒔, 𝒓𝒂𝒊𝒔𝒆 𝒕𝒉𝒆𝒊𝒓 𝒌𝒊𝒅𝒔, 𝒂𝒏𝒅 𝒍𝒆𝒂𝒓𝒏 𝒍𝒆𝒔𝒔𝒐𝒏𝒔. 𝑻𝒉𝒂𝒕’𝒔 𝒘𝒉𝒂𝒕 𝒌𝒆𝒆𝒑𝒔 𝒔𝒐 𝒎𝒂𝒏𝒚 𝒐𝒇 𝒖𝒔 𝒉𝒆𝒓𝒆 𝒇𝒐𝒓 20, 30, 𝒆𝒗𝒆𝒏 40 𝒚𝒆𝒂𝒓𝒔." In this powerful episode, we discuss how leaders can: ✅ Support and empower their teams. ✅ Improve processes through outsourcing and centralization. ✅ Solve critical challenges like housing supply and affordability. A big thank you to our sponsors Kairos Water and Coastal Painting Contractors Inc for making this broadcast possible.

"𝑨𝑰 𝒊𝒔 𝒓𝒆𝒘𝒓𝒊𝒕𝒊𝒏𝒈 𝒕𝒉𝒆 𝒓𝒖𝒍𝒆𝒔. 𝑻𝒉𝒆 𝒐𝒏𝒍𝒚 𝒒𝒖𝒆𝒔𝒕𝒊𝒐𝒏 𝒊𝒔: 𝒂𝒓𝒆 𝒚𝒐𝒖 𝒓𝒆𝒂𝒅𝒚 𝒕𝒐 𝒑𝒍𝒂𝒚 𝒕𝒉𝒆 𝒈𝒂𝒎𝒆?" In this episode of Multifamily X: Tech Talks, we sat down with Noah Kenney, an AI + Privacy Engineer and IT Agency Owner, to break down the truth about AI. Growth tool or threat? Both. And it’s moving faster than most can keep up. 👉See the full discussion: https://lnkd.in/e9WJwKyr 𝐖𝐞 𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐢𝐭 𝐚𝐥𝐥: ✔️How AI is disrupting industries like healthcare and transportation. ✔️Why regulations are struggling to keep pace. ✔️The real reason AI won’t replace humans—it’s here to elevate us. "𝑺𝒖𝒄𝒄𝒆𝒔𝒔 𝒃𝒆𝒍𝒐𝒏𝒈𝒔 𝒕𝒐 𝒕𝒉𝒐𝒔𝒆 𝒘𝒉𝒐 𝒅𝒐𝒏’𝒕 𝒋𝒖𝒔𝒕 𝒂𝒅𝒂𝒑𝒕 𝒕𝒐 𝒄𝒉𝒂𝒏𝒈𝒆 𝒃𝒖𝒕 𝒉𝒂𝒓𝒏𝒆𝒔𝒔 𝒊𝒕 𝒕𝒐 𝒄𝒓𝒆𝒂𝒕𝒆 𝒕𝒉𝒆𝒊𝒓 𝒏𝒆𝒙𝒕 𝒃𝒊𝒈 𝒍𝒆𝒂𝒑." That’s what this is all about—staying ahead, leveraging the right tools, and building your competitive edge. This conversation could change the way you see the future. Stay ahead of the curve—don’t let the next wave of innovation pass you by.

“𝒀𝒐𝒖 𝒄𝒂𝒏’𝒕 𝒔𝒐𝒍𝒗𝒆 𝒕𝒉𝒆 𝒘𝒐𝒓𝒍𝒅’𝒔 𝒑𝒓𝒐𝒃𝒍𝒆𝒎𝒔 𝒂𝒍𝒍 𝒂𝒕 𝒐𝒏𝒄𝒆. 𝑺𝒐𝒎𝒆𝒕𝒊𝒎𝒆𝒔 𝒊𝒕 𝒕𝒂𝒌𝒆𝒔 𝒄𝒂𝒍𝒍𝒊𝒏𝒈 𝒊𝒏 𝒆𝒙𝒕𝒓𝒂 𝒓𝒆𝒔𝒐𝒖𝒓𝒄𝒆𝒔. 𝑺𝒐𝒎𝒆𝒕𝒊𝒎𝒆𝒔 𝒚𝒐𝒖 𝒅𝒐 𝒉𝒂𝒗𝒆 𝒕𝒐 𝒔𝒉𝒖𝒕 𝒕𝒉𝒊𝒏𝒈𝒔 𝒅𝒐𝒘𝒏.” On Episode 27 of the Multifamily X Podcasts, Jonathan Dufner shared how navigating major challenges, like the 2021 winter freeze, built his confidence and leadership skills. From being the only technician onsite during a crisis to advancing to a service manager role, his journey is a testament to intentional career growth and resilience. Catch the full episode here 👉 https://lnkd.in/ekc-Ukgp Jonathan highlighted two key elements for success: ✅ Be intentional in every step. “𝑨 𝒈𝒐𝒐𝒅 𝒋𝒐𝒃 𝒂𝒏𝒅 𝒂 𝒈𝒐𝒐𝒅 𝒄𝒂𝒓𝒆𝒆𝒓 𝒑𝒂𝒕𝒉 𝒕𝒓𝒖𝒍𝒚 𝒊𝒔 𝒎𝒐𝒓𝒆 𝒕𝒉𝒂𝒏 𝒋𝒖𝒔𝒕 𝒕𝒉𝒂𝒕 𝒒𝒖𝒊𝒄𝒌 𝒏𝒆𝒙𝒕 𝒔𝒕𝒆𝒑. 𝑲𝒏𝒐𝒘 𝒕𝒉𝒂𝒕 𝒑𝒆𝒐𝒑𝒍𝒆 𝒂𝒓𝒆 𝒂𝒍𝒘𝒂𝒚𝒔 𝒘𝒂𝒕𝒄𝒉𝒊𝒏𝒈—𝒘𝒉𝒂𝒕 𝒚𝒐𝒖 𝒅𝒐 𝒂𝒏𝒅 𝒘𝒉𝒂𝒕 𝒚𝒐𝒖 𝒅𝒐𝒏’𝒕 𝒅𝒐.” ✅ Leverage mentorship and networking. By learning from others’ experiences, you reduce your learning curve and navigate challenges with support. We also explored AI, centralization, and the future of multifamily maintenance—topics that are reshaping how we train, retain, and empower maintenance teams. Thank you, Jonathan, for sharing your journey, and to our amazing sponsors, Kairos Water and AppWork, for making this conversation possible.

In Episode 26 of Multifamily X Podcasts: Masters of Maintenance, Jason Simpson takes us on an unforgettable journey—from his humble beginnings as a groundskeeper to managing a 600+ unit community as a service manager. One story stood out: Jason’s heartfelt reflection on a mentor who changed his life. He shared: "𝑱𝒂𝒎𝒆𝒔 𝑫𝒂𝒗𝒊𝒔, 𝒕𝒉𝒂𝒕 𝒎𝒂𝒏 𝒔𝒂𝒗𝒆𝒅 𝒎𝒚 𝒍𝒊𝒇𝒆. 𝑯𝒆 𝒌𝒆𝒑𝒕 𝒎𝒆 𝒇𝒓𝒐𝒎 𝒈𝒐𝒊𝒏𝒈 𝒇𝒓𝒐𝒎 𝒂 𝒕𝒓𝒐𝒖𝒃𝒍𝒆𝒅 𝒕𝒆𝒆𝒏𝒂𝒈𝒆𝒓 𝒕𝒐 𝒘𝒉𝒂𝒕𝒆𝒗𝒆𝒓 𝑰 𝒄𝒐𝒖𝒍𝒅 𝒉𝒂𝒗𝒆 𝒃𝒆𝒆𝒏. 𝑰𝒇 𝒊𝒕 𝒘𝒂𝒔𝒏'𝒕 𝒇𝒐𝒓 𝒕𝒉𝒆 𝒍𝒆𝒔𝒔𝒐𝒏𝒔 𝒉𝒆 𝒊𝒏𝒔𝒕𝒊𝒍𝒍𝒆𝒅 𝒊𝒏 𝒎𝒆, 𝑰 𝒘𝒐𝒖𝒍𝒅 𝒏𝒐𝒕 𝒃𝒆 𝒉𝒆𝒓𝒆." 👉 See the entire story unfold: https://lnkd.in/e8NpBzTf Jason opens up about the resilience it took to overcome obstacles, the lessons that shaped him, and the importance of taking pride in every role—no matter how big or small. He also dives into: • The challenges of managing people in multifamily maintenance • Adapting to rapid technological advancements • Building strong relationships that fuel career growth This episode powerfully highlights the transformative impact of mentorship and the dedication it takes to excel in hands-on, service-driven roles, shaping a path to enduring success. Special thanks to our sponsors, AppWork and Kairos Water for their support in making this episode possible!

With over 30 years of multifamily experience, Carlyle Swafford, CPM®, is a seasoned executive whose leadership has consistently propelled teams to success and delivered exceptional results. From on-site operations to his tenure as COO at Advenir Living, Carl has made a lasting impact across the multifamily industry. Carl’s expertise includes strategic financial planning, acquisitions, and the management of diverse asset types such as REITs, LIHTC, and HUD communities. He has an impressive track record of repositioning assets, cultivating high-performing teams, and enhancing resident experiences that leave a meaningful legacy. 👉 Watch the full episode: https://lnkd.in/e-qQRktN Beyond his operational achievements, 𝐂𝐚𝐫𝐥 𝐢𝐬 𝐚 𝐦𝐞𝐧𝐭𝐨𝐫 𝐚𝐧𝐝 𝐚𝐧 𝐢𝐧𝐬𝐩𝐢𝐫𝐚𝐭𝐢𝐨𝐧, 𝐞𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐨𝐭𝐡𝐞𝐫𝐬 𝐭𝐨 𝐫𝐞𝐚𝐥𝐢𝐳𝐞 𝐭𝐡𝐞𝐢𝐫 𝐟𝐮𝐥𝐥 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐫𝐮𝐬𝐭, 𝐠𝐮𝐢𝐝𝐚𝐧𝐜𝐞, 𝐚𝐧𝐝 𝐯𝐢𝐬𝐢𝐨𝐧.. As he puts it, “𝑴𝒖𝒍𝒕𝒊𝒇𝒂𝒎𝒊𝒍𝒚 𝒊𝒔𝒏’𝒕 𝒋𝒖𝒔𝒕 𝒂𝒃𝒐𝒖𝒕 𝒎𝒂𝒏𝒂𝒈𝒊𝒏𝒈 𝒑𝒓𝒐𝒑𝒆𝒓𝒕𝒊𝒆𝒔—𝒊𝒕’𝒔 𝒂𝒃𝒐𝒖𝒕 𝒄𝒓𝒆𝒂𝒕𝒊𝒏𝒈 𝒉𝒐𝒎𝒆𝒔 𝒂𝒏𝒅 𝒇𝒐𝒓𝒈𝒊𝒏𝒈 𝒄𝒐𝒏𝒏𝒆𝒄𝒕𝒊𝒐𝒏𝒔 𝒕𝒉𝒂𝒕 𝒕𝒓𝒖𝒍𝒚 𝒎𝒂𝒕𝒕𝒆𝒓.” Carl’s journey exemplifies the transformative power of leadership in multifamily. 𝐋𝐢𝐤𝐞, 𝐜𝐨𝐦𝐦𝐞𝐧𝐭, 𝐨𝐫 𝐬𝐡𝐚𝐫𝐞 𝐭𝐡𝐢𝐬 𝐩𝐨𝐬𝐭 𝐭𝐨 𝐜𝐞𝐥𝐞𝐛𝐫𝐚𝐭𝐞 𝐡𝐢𝐬 𝐞𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐭𝐡𝐞 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲! Special thanks to our sponsors Kairos Water and Coastal Painting Contractors Inc

Chris Moreno engaged in an insightful dialogue with Chibuzor N., Senior Managing Director at GREA, during the Information Management Network (IMN) event in Scottsdale. Chibuzor recounted his transition from tax accounting to becoming a multifamily real estate leader, emphasizing the pivotal role of mentorship and strong leadership. "𝑵𝒐𝒏𝒆 𝒐𝒇 𝒖𝒔 𝒉𝒂𝒗𝒆 𝒈𝒐𝒕𝒕𝒆𝒏 𝒕𝒐 𝒘𝒉𝒆𝒓𝒆 𝒘𝒆 𝒂𝒓𝒆 𝒕𝒐𝒅𝒂𝒚 𝒃𝒚 𝒐𝒖𝒓𝒔𝒆𝒍𝒗𝒆𝒔. 𝑰 𝒃𝒆𝒍𝒊𝒆𝒗𝒆 𝒊𝒏 𝒎𝒆𝒏𝒕𝒐𝒓𝒔𝒉𝒊𝒑 𝒂𝒏𝒅 𝒍𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑—𝒕𝒆𝒂𝒄𝒉𝒊𝒏𝒈 𝒂𝒏𝒅 𝒈𝒊𝒗𝒊𝒏𝒈 𝒃𝒂𝒄𝒌 𝒆𝒗𝒆𝒓𝒚𝒕𝒉𝒊𝒏𝒈 𝑰’𝒗𝒆 𝒍𝒆𝒂𝒓𝒏𝒆𝒅 𝒕𝒐 𝒎𝒂𝒌𝒆 𝒊𝒕 𝒆𝒂𝒔𝒊𝒆𝒓 𝒇𝒐𝒓 𝒔𝒐𝒎𝒆𝒐𝒏𝒆 𝒄𝒐𝒎𝒊𝒏𝒈 𝒖𝒑 𝒊𝒏 𝒕𝒉𝒆 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔." 👉 See the full discussion: https://lnkd.in/ef5SfzNr Chibuzor also highlighted GREA's achievements in multifamily, single-family scattered portfolios, and build-to-rent projects, boasting an impressive 78% list-to-close ratio in 2023. Technology's impact was another key focus. Chibuzor shared his perspective: "𝑪𝒉𝒂𝒕𝑮𝑷𝑻 𝒊𝒔 𝒎𝒚 𝒑𝒆𝒓𝒔𝒐𝒏𝒂𝒍 𝒂𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 𝒕𝒉𝒂𝒕 𝑰 𝒂𝒅𝒗𝒊𝒔𝒆 𝒘𝒊𝒕𝒉 𝒐𝒏 𝒂 𝒅𝒂𝒊𝒍𝒚 𝒃𝒂𝒔𝒊𝒔." From driving suburban expansion in Dallas-Fort Worth to venturing into emerging markets, Chibuzor’s strategies underline how a blend of mentorship and technology fuels success in real estate.

In this Thanksgiving Special Edition of The Multifamily Hangout, Adrian C Danila CAPS, CAMT and Chris Moreno had the opportunity to host Ben Nollola, Vice President at Gables Residential. Ben shared his incredible journey from starting as a leasing agent to leading over 10,000 units, reflecting on the decisions and values that shaped his career. 👉 Catch the full episode here: https://lnkd.in/e2fMpZwj During our conversation, Ben highlighted the power of servant leadership, explaining how shifting focus from personal goals to empowering others transformed his career and opened doors he never imagined. He shared: "𝑾𝒉𝒆𝒏 𝑰 𝒔𝒉𝒊𝒇𝒕𝒆𝒅 𝒎𝒚 𝒇𝒐𝒄𝒖𝒔 𝒇𝒓𝒐𝒎 𝒎𝒚𝒔𝒆𝒍𝒇 𝒕𝒐 𝒐𝒕𝒉𝒆𝒓𝒔, 𝒊𝒕 𝒊𝒏𝒂𝒅𝒗𝒆𝒓𝒕𝒆𝒏𝒕𝒍𝒚 𝒑𝒓𝒐𝒑𝒆𝒍𝒍𝒆𝒅 𝒎𝒚 𝒄𝒂𝒓𝒆𝒆𝒓." We also explored the challenges of navigating the technology landscape in multifamily, especially post-COVID. Ben spoke candidly about the importance of vetting systems to ensure they meet real needs rather than chasing buzzwords like AI or centralization. Another key topic was how we can attract the next generation of talent to multifamily, shifting the narrative from “𝒇𝒂𝒍𝒍𝒊𝒏𝒈 𝒊𝒏𝒕𝒐 𝒕𝒉𝒆 𝒊𝒏𝒅𝒖𝒔𝒕𝒓𝒚” to actively choosing it as a rewarding career path. Finally, 𝐁𝐞𝐧 𝐫𝐞𝐟𝐥𝐞𝐜𝐭𝐞𝐝 𝐨𝐧 𝐠𝐫𝐚𝐭𝐢𝐭𝐮𝐝𝐞—𝐟𝐨𝐫 𝐟𝐚𝐦𝐢𝐥𝐲, 𝐦𝐞𝐧𝐭𝐨𝐫𝐬, 𝐟𝐚𝐢𝐭𝐡, 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐭𝐡𝐚𝐭 𝐡𝐚𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝐡𝐢𝐦 𝐭𝐡𝐫𝐨𝐮𝐠𝐡𝐨𝐮𝐭 𝐡𝐢𝐬 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. It was a heartfelt reminder of the values that anchor us both personally and professionally. This conversation is packed with insights into career growth, leadership, and how to create meaningful impact in the multifamily industry. Special thanks to our sponsors Kairos Water and Coastal Painting Contractors Inc Painting Contractors for supporting this episode and helping us bring these valuable conversations to the multifamily community.

On Episode 26 of Multifamily X Podcasts - Masters of Maintenance, Jay Abney, CPO, CAMT, NAAEI Faculty Trainer/Proctor, National Senior Director of Maintenance and Technical Education at Greystar, shared incredible insights from his inspiring journey—from starting as a porter to overseeing maintenance for over a million apartment homes across 3,500 communities. 👉See the full episode: https://lnkd.in/eQz-rjez Jay captured the essence of effective leadership with this powerful reminder: "𝑹𝒆𝒂𝒍𝒊𝒛𝒆 𝒆𝒂𝒓𝒍𝒚 𝒐𝒏 𝒕𝒉𝒂𝒕 𝒊𝒕'𝒔 𝒓𝒆𝒂𝒍𝒍𝒚 𝒏𝒐𝒕 𝒂𝒃𝒐𝒖𝒕 𝒉𝒂𝒗𝒊𝒏𝒈 𝒂𝒍𝒍 𝒕𝒉𝒆 𝒂𝒏𝒔𝒘𝒆𝒓𝒔 𝒂𝒔 𝒎𝒖𝒄𝒉 𝒂𝒔 𝒊𝒕 𝒊𝒔 𝒂𝒃𝒐𝒖𝒕 𝒃𝒆𝒊𝒏𝒈 𝒕𝒉𝒆𝒓𝒆 𝒕𝒐 𝒔𝒖𝒑𝒑𝒐𝒓𝒕 𝒕𝒉𝒆 𝒕𝒆𝒂𝒎𝒔 𝒂𝒏𝒅 𝒂𝒔𝒌 𝒕𝒉𝒆𝒎 𝒘𝒉𝒂𝒕 𝒕𝒉𝒆𝒚 𝒕𝒉𝒊𝒏𝒌. 𝑫𝒐𝒏'𝒕 𝒃𝒆 𝒂𝒇𝒓𝒂𝒊𝒅 𝒕𝒐 𝒂𝒔𝒌 𝒐𝒕𝒉𝒆𝒓𝒔 𝒘𝒉𝒂𝒕 𝒕𝒉𝒆𝒚 𝒕𝒉𝒊𝒏𝒌 𝒂𝒏𝒅 𝒉𝒐𝒘 𝒕𝒉𝒆𝒚 𝒘𝒐𝒖𝒍𝒅 𝒅𝒐 𝒊𝒕. 𝑰𝒕 𝒅𝒐𝒆𝒔𝒏'𝒕 𝒖𝒏𝒅𝒆𝒓𝒎𝒊𝒏𝒆 𝒘𝒉𝒐 𝒚𝒐𝒖 𝒂𝒓𝒆 𝒂𝒔 𝒂 𝒍𝒆𝒂𝒅𝒆𝒓—𝒊𝒕 𝒓𝒆𝒂𝒍𝒍𝒚 𝒆𝒏𝒉𝒂𝒏𝒄𝒆𝒔 𝒊𝒕." This episode dives into topics like: ✅ Leadership growth and mentorship ✅ Promoting maintenance as a professional trade ✅ Greystar's approach to training, career development, and technology adoption Special thanks to our sponsors, Kairos Water and AppWork, for making this episode possible.