12 Days of Predictions ❄️ is back again for day 10! Lee Becker predicts that 2025 is the year we build a responsive and proactive government.
About us
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
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Diane Yip
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Brian D.
$250m in lifetime SaaS & software revenue generated. Demonstrated ability to connect business opportunities and challenges to tangible financial…
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Michael J. Robinson
CIO | Driving Transformational Business Outcomes | Creating Value By Turning Complexity Into Simplicity
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Brian Ward
Updates
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Is anyone out there listening? That's what Geoffrey Ryskamp is wondering on day 9 of 12 Days of Predictions ❄️ Tune in to hear his prediction for #automation in the hospitality and travel industries.
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Day #7 of 12 Days of Predictions ❄️ brings us the key to attracting and retaining customers. 🔑 Kim Palenik explains why personalization is key and what strategies you can use to help achieve it.
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We are heartbroken to hear the news that Pip Hare was forced to exit the Vendée Globe after dismasting. First and foremost, we are thankful Pip is OK and extremely proud of her and Pip Hare Ocean Racing ’s historic efforts in this epic solo sailing race around the world. Pip Hare, you continue to inspire all of us at Medallia and far beyond. #vendeeglobe
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In 2025, #EmployeeExperience remains paramount, according to EX expert Melissa Arronte. Tune in for day #6 of 12 Days of Predictions ❄️ to understand the importance of exceptional employee experience.
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Welcome back to All Things Experience, the must-read industry roundup for #CX and #EX professionals! In this edition, we’re reviewing what’s worked (and what hasn’t) in 2024, with learnings from CX Dive, Salesforce, and Lauren Wood’s Experts of Experience podcast featuring Diya Sikka of Bain & Company, KPMG’s 2024 Customer Experience Excellence index, and more.
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Are you Outer (the) Loop on what to expect in 2025? Not to worry, we have you covered. On our fifth day of 12 Days of Predictions ❄️ , Judy B. shares why focusing on Outer Loop in financial services will be paramount in the new year.
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12 Days of Predictions ❄️ day #4 is here! Lee Becker joins us today to share his prediction on what success in the public sector will look like in 2025. Do you have a prediction for public sector success? Drop it in the comments below!