LivePerson

In case you missed it, the latest episode of our Generation AI podcast is available now. 🎧 Take a listen as Chris X. Moloney, CMO at Mr. Cooper, and Madhura Deshpande, VP of Digital Shopping and Sales at Signet Jewelers, share insights on how they’re leveraging LivePerson’s AI solutions to personalize customer experiences. Listen to the episode and subscribe today, wherever you get your podcasts: 🎧 Spotify https://lnkd.in/gkApXE5j 📱Apple https://lnkd.in/gGYjewKe ⏯️ YouTube https://lnkd.in/gyZvB-iS #CustomerExperience #AIPodcast #GenAI

#NRF2025 is just around the corner, but as you plan your week in New York, don't forget to register for the AI in Retail event on the Tuesday evening (followed by the RethinkRetail Gala). Click here to register https://lnkd.in/dncTsXZX. There will be some great speakers and facinating insights into delivering business value with AI, and come chat with me and the LivePerson team at booth 1145 about the impact of Conversational AI. #TopRetailExperts #RetailInnovation #RetailCX #RetailAI #ConversationalAI

New year, New York, new ways to make an impact with conversational AI. ✨ Find the LivePerson team at the National Retail Federation’s #NRF2025 Conference in New York from January 12 to 14. 👋 Stop by Booth 1145 to learn how LivePerson is leading the future of personalized experiences for retailers everywhere 🤖 Learn about our newest generative AI capabilities across both digital and voice channels Meet us at NRF: https://lnkd.in/gACgWvRi #LivePerson #RetailInnovation #RetailCX #FutureOfRetail #ROIOfAI

Last week, Flutter Entertainment — home to leading brands like FanDuel, Betfair, Paddy Power, and PokerStars — joined us for a live webinar and shared how they bet big on CX in a high-stakes marketplace. 🎰 Richard Clarke, Manager Director – Paddy Power Betfair at Flutter, provided insight into Flutter's transition from traditional customer service to a fully digital-first approach. Some of the key takeaways: 🤝 Flutter's partnership with LivePerson supercharged their customer conversations with the power of Gen AI 🏆 Flutter achieved a 80% containment rate and +45 NPS by making messaging the front door for all customer interactions 📔 Brands should create a culture of experimentation to fail fast and learn fast Explore our Resource Library for everything you need to know to go conversational: https://lnkd.in/gsD8rcj2 #Webinar #AI #CXSolutions #GenAI

The path to enterprise digital transformation starts in the contact center. 🚀 We're sharing 5️⃣ key takeaways from our Spark event that will help drive your contact center's transformation in 2025 and beyond: https://lnkd.in/g-EzXkXE #ROIofAI #GenAI #ConversationalAI #CXStrategy

Conversation analytics has emerged as a transformative tool for business. 👀 Results from businesses that have tapped into their own conversational data: 💬 95% CSAT score on messaging 📞 <1 minute wait time on voice channels 📉 10% reduction in average handle time company-wide Read our latest blog post to learn 5️⃣ ways conversation analytics can improve your customer experience: https://lnkd.in/gqMnCz5e #ConversationAnalytics #CX #CXTools

When the Project Management Institute started their transition to digital-first support, one of their goals was to upskill their workforce. 🌐 Carla Stone (she/her), Conversational Designer and Bot Product Owner at PMI, shares: "The PMI Virtual Assistant manages approximately 38% of incoming chats, effectively reducing the load on our human agents. This deflection allows our agents to focus on providing top-tier support for more complex customer inquiries.” Learn more about PMI's partnership with LivePerson and how they made the move towards digital-first conversations: https://lnkd.in/g4XamtDA #AIAgents #GenerativeAI #AILeads #CaseStudy

What 2025 CX goals are you setting for your business? ✍️ Frost Bank partnered with LivePerson to bring customer experience to a whole new level. Here's what we achieved together: ⭐ 91 CSAT score 🗣️ < 60s first response rate 💬 > 250,000 conversations a year Watch our Spark event on-demand and hear more from Jacob Coull, Contact Center Product Owner at Frost Bank: https://lnkd.in/gwfuHy4B

Ready, get set, listen – the latest episode of our Generation AI podcast has dropped. 🎧 Recorded at our Spark event, Chris X. Moloney, CMO at Mr. Cooper and Madhura Deshpande, VP of Digital Shopping and Sales at Signet Jewelers, share how they’re leveraging LivePerson’s AI solutions to transform customer interactions — whether it's through personalized chat, voice AI, or real-time data insights. Listen to the episode and subscribe today, wherever you get your podcasts: 🎧 Spotify https://lnkd.in/gkApXE5j 📱Apple https://lnkd.in/gGYjewKe ⏯️ YouTube https://lnkd.in/gyZvB-iS #CustomerExperience #AIPodcast #GenAI

The rewards are high when it comes to leveraging AI-driven CX. 🏆 Join us tomorrow at 10am ET as Flutter Entertainment shares why they decided to partner with LivePerson when they set out to provide a better and more personalized service for their customers. Meet the expert speakers: 🗣️ Ittai Geiger, Director, Product Marketing at LivePerson 🗣️ Richard Clarke, Manager Director – Paddy Power Betfair at Flutter Last chance to RSVP: https://lnkd.in/gHyXqim5 #Webinar #AI #CXSolutions