Lifetime Value

need a break from all the circling back and closing of loops? we've got the fresh & vapid tech goss you need in today's edition of The Segment subscribe using that link up there 👆 cc: Amber Rhodes 🖤 image credit: Liz Hoffman

✨ Día 2️⃣3️⃣ del Calendario de Adviento de GenCS 🎄 🎧 Myriam H. nos recomienda: ‘The Customer Success Hotline’, de Stijn Smet 🐳 y Kristi Faltorusso. 👉 Si buscas inspiración real para enfrentar retos en Customer Success, este podcast es para ti. ¿Te animas a escuchar? 🎧✨ #calendariodeadviento #comunidad #customersuccessenespañol #CustomerSuccess #CSM

Do you find difficult conversations too... difficult? Like, do you just avoid them entirely until it all blows up in your face? We've all been there. And on the most recent episode of the We Screwed Up podcast, Melanie, Stijn, and special guest Elodie O'Rourke share their worst versions of this snafu. Find the show where you find your pods, or head straight to the website: https://lnkd.in/e4r7Ba8U #customersuccess #careerdevelopment

This week in The Segment: ✨ The EU wants to become a destination for scaling startups ✨ Zoom is in her AI era ✨ Is this the funniest person on LinkedIn?? And the subject line is a dumb little joke that made me giggle! Do you know the punchline? -- p.s. Dillon Young and I are competing to see who can get the most subscribers by EOY. 🛑 DILLON, STOP READING HERE 🛑 alright now that Dillon is gone, let's talk. I need to win this because we haven't decided on the stakes yet and I'm terrified of the consequences. I'm not built for dares, people. I can't handle it. And besides, I'm the underdog here, ok?? Everyone loves an underdog, right? Right. That's me. So in conclusion, don't listen to anything he says to get you to use his referral link. Every time you help Dillon, you hurt me. you don't wanna hurt me, do you? DO YOU?? use this link so I can win: https://lnkd.in/gkkfZE4F p.p.s. don't fall for his cute "free swag" offer or charming personality.

Have you ever sent a job application through without reading the job description? Saying you're KEEN to LEARN MORE about a company? ...yeah?  Well, then you're on Stino's shit list. In this episode of the We F*cked Up So You Don't Have To Podcast, Stijn explains his recent experience hiring for a role on his team. And, you guessed it, he's got a lot to say. Check out the newest episode with Stino & Melanie Faye at the link in the comments!

Every week, Dillon Young and I put out a newsletter that covers 1) A topic to feed your mind about tech news you need to know, SaaS headlines, and being in a customer-facing role 2) A topic to feed the other wolf inside of you that loves trash-talking, weird news, and juicy gossip And, of course, MEMES 😈 If this appeals to you, check it out + subscribe: https://lnkd.in/gkkfZE4F DISCLAIMER: The thing about me is I'm medically incapable of creating a newsletter that I wouldn't want to read myself, so I put some of my best work into this project and you can rest assured it won't suck!!

Are you having the right kind of conversations, the high-level, forward-thinking, maybe kinda difficult kind, with your customers? Find the newest episode of The Customer Success Hotline wherever you find your podcasts 🎧 cc: Kristi Faltorusso & Stijn Smet 🐳

We've got a brand new edition of the Lifetime Value newsletter publishing today. On the agenda: -can you ever really delete that embarrassing facebook post? -an update on the fate of our household pets -how to stay involved if you're NOT headed to some of the biggest conferences this fall Oh, and, an exclusive discount code to the Lifetime Value shop. Ditch the FOMO and subscribe. cc: Amber Rhodes 🖤

Absolutely loving the last week on the Daily Standup by Lifetime Value. We cover a theme I'd best describe as *job strategy* in customer success: 🔢 Can you prove the ROI of your job? Zack Zweber helps us navigate how to showcase your CS skill set in the job marketplace 💪 Are you taking the bull by the horns at work? Arit Nsemo coaches us through how to be a leader in any seat in your CS org 🖤 Can empathy be a hard skill? The three of us discuss practical applications of empathy 🧠 How much does product expertise matter as a CSM? Pallavi Gadepalli helps us strategize becoming product experts 🤖 Are you too trusting of your tech? Derrick Smith II warns us about risks of AI you may be having today 👩🏫 What is the value you bring to your customer even in a world where your product doesn’t exist? Linda Lipovetsky helps us figure out the intangibles CS folks bring to the workplace 💰 What’s holding you back from revenue responsibilities in CS? Anika Zubair breaks us through the discomfort Tune in! Links in the comments

Have you ever been *so* tone deaf that, when your customer said they had trouble with your training class, you simply did it over again...exactly the same way? And couldn't wrap your head around why the customer wasn't getting it? Until you made them cry? ...oh, you haven't? Then you haven't f*cked up quite like Stijn Smet 🐳 and Melanie Faye 🤣 (Pro tip: Don't do that ☝) This week's episode of We F*cked Up So You Don't Have To is all about personalizing the change management experience for your audience and ensuring you don't make your customers feel like a dumb*ss. Find it where you find your podcasts! #changemanagement #customersuccess #wfusydht