Last week, LS&Co. CEO Michelle Gass stopped by our Levi's® Market Street store in San Francisco to host a special edition of her employee town hall, "Ask Michelle Anything." See what she had to say about the meeting, as well as other recent store visits, below. ⬇️
President & Chief Executive Officer, Levi Strauss & Co.
Every month, I host an employee town hall. We call it “Ask Michelle Anything,” and we usually hold it at our global headquarters at Levi’s Plaza. But last week, for the first time, we broadcast from one of our stores – our Market Street store in San Francisco – because we wanted to emphasize how critical our retail stores and teams are to everything we do. For that same reason, I visit our stores every chance I get. Yes, it’s the job, but it’s more than that. I’m a die-hard retailer. I love being in stores and connecting with our people, which I was most recently able to do in Chicago right before Thanksgiving and in Santa Clara, at our Valley Fair store and our Great Mall outlet, last week. Our stores and the people who staff them are so important to our business and our efforts to become a best-in-class omnichannel retailer. In fact, I believe that all of us at our corporate offices work in service to our retail teams, because they stay closest to our fans, hearing what people want, seeing what works on the floor, giving us feedback we can use to set LS&Co. up for long-term success. In many ways, our job is to make their lives easier so they can focus on assisting and delighting everyone who comes through our doors. Special thanks to Market Street store manager Randy Marasigan and his team, who opened the store early for us so we could host the town hall and who have the place in fantastic shape for the holidays. They, like our retail teams around the world, are doing an incredible job bringing the DTC-first mindset to life, showing how strong our brand is and spotlighting products – tops, bottoms, truckers, puffers, dresses and more – that embody what denim lifestyle is all about. You’re making us all proud!